Getronics Solutions India Pvt Ltd
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Technical Consultant- Network & Security (8-12 yrs) Bangalore/Gurgaon/Gurugram
Location:
Bangalore/Gurgaon/Gurugram
Description:
Job Location : Bangalore/GurgaonJob Title : Technical Consultant Network & Security (FortiGate)Relevant Experience : 8 + yearsJob Grade : TS4Responsibilities :- This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. - Regularly updating customer cases to record the progress of calls in call tracking systemand documenting technical solutions and product information in account-specific repositories. - Work to reproduce customer issues and work with vendors to resolve technical issues and thus does not limit to the above with more involvement like- Manages the design, implementation and ongoing management of mainly.- Provide reactive/proactive Designated Technical Support to top tier customers.- Provide configuration review, troubleshooting and best practices to named customers.- Manage support cases to ensure issues are recorded, tracked, resolved and follow-ups are done in a timely manner reported via Service desk and Customer.- Provide fault isolation and root cause analysis for technical issues.- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.- Gather and retain customer-specific documentation in a secure location for ease of troubleshooting.- Review of technical documentation, troubleshooting guides, etc and improvement Plans- Act on Incidents reported by our network management tools.- Act on Incidents reported by the customer (via our service desk)- Proactively test & upgrade software on various devices- Analyse capacity management reports & propose improvements.- Prepare and execute Change requests.- Remotely Configure new devices- Interact with multiple teams (Helpdesk, Customer, Service delivery Managers)- Communicate & raise incidents to 3the party (vendors / telecom providers)- Propose improvement plans (technical & human activity)- Proactively seek guidance from peers and seniors where required.- Team presentations on your activities- Propose improvements for our network management tools / Configuration.- Analyse reporting before used by Service Delivery Manager- This role involves client interaction.The scope of products / vendors covers :- FortiGate, Cisco ASA, Cisco FTD, Palo Alto ( Firewall, Panaroma )- Cisco (Routing, Switching), Wireless, Cisco ACI- Meraki (Wireless ,SDWAN )Primarily : Cisco (Routing/Switching), FortiGate FirewallsSecondary : One of the following firewalls Palo Alto, Cisco ASA, Cisco Firepower Cisco ACICore Skills :- Minimum 8 years relevant experience (see list of vendors)- Hands on experience to work in an ITIL structured organisation dealing with Incident / Change / Problem management.- Hands on experience in handling major IT infrastructure vendor products such as Cisco and Palo Alto.- Expert with implementing and supporting Advanced routing protocols, Switching.- Experience with Wireshark or other protocol analysers.- Configuring network & security devices with end-to-end security in mind.- Configuring end to end Quality of Service- Troubleshoot using traffic analysers, NetFlow collector, capacity management tools.- Incident Report Document writing.- Documentation (MS Word) & drawing ( MS Visio ) updates - Participating in Team & Customer meetings. - Effective English speaking & writing skills. Soft Skills :- Driven and Customer focused.- Ability to work well under pressure.- Proactive Attitude- Problem Solving- Excellent Communication - Verbal & Written- Independent and resourceful with minimal supervision- Team player- Take initiativeCertification/Training :- Masters/Graduate degree holder- Fortinet NSE5 and above (Desired), PCNSE, PCNSA, CCIE, CCNP Security- CCIE, CCNP routing switching (Desired) (ref:hirist.tech)
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More About this Listing: Technical Consultant- Network & Security (8-12 yrs) Bangalore/Gurgaon/Gurugram
Technical Consultant- Network & Security (8-12 yrs) Bangalore/Gurgaon/Gurugram is a Consulting Jobs Consultant Job at Getronics Solutions India located in India. Find other listings like Technical Consultant- Network & Security (8-12 yrs) Bangalore/Gurgaon/Gurugram by searching Oodle for Consulting Jobs Consultant Jobs.
Technical Consultant- Network & Security (8-12 yrs) Bangalore/Gurgaon/Gurugram is a Consulting Jobs Consultant Job at Getronics Solutions India located in India. Find other listings like Technical Consultant- Network & Security (8-12 yrs) Bangalore/Gurgaon/Gurugram by searching Oodle for Consulting Jobs Consultant Jobs.