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Call Center Representative(female)
Location:
Gurgaon, Haryana
Description:
Job brief We are looking for a Call Center Representative female that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree
Posted:
March 28 on iSmartRecruit
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More About this Listing: Call Center Representative(female)
Call Center Representative(female) is a Customer Service Call Center Representative Job located in Gurgaon HR. Find other listings like Call Center Representative(female) by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Representative(female) is a Customer Service Call Center Representative Job located in Gurgaon HR. Find other listings like Call Center Representative(female) by searching Oodle for Customer Service Call Center Representative Jobs.