Cortex Consulting Pvt. Ltd.
This listing was posted on hirist.
L2 Salesforce Administrator - Support (4-6 yrs) Bangalore (DevOps)
Location:
Bangalore
Description:
About the Role :We are seeking a motivated and experienced Salesforce Administrator (Level 2 Support) to join our growing team. In this critical role, you will play a key part in providing exceptional support to our staff on all aspects of the Salesforce platform. You will leverage your in-depth knowledge of Salesforce functionality to manage user access, configurations, data, and reporting, while also contributing to the continuous improvement of our Salesforce environment.Responsibilities :Support and Training :- Provide excellent Level 2 customer support to staff on Year Up's Salesforce data systems and applications.- Manage a comprehensive knowledge base system (FAQs, How-To Guides) to empower user self-service.- Gain a deep understanding of Year Up's business processes and how they connect to Salesforce functionalities.- Provision new user accounts and manage access permissions according to security best practices.- Manage custom objects, fields, formulas, validation rules, workflows, and approval processes.- Analyze the Salesforce data model to determine the optimal approach for creating custom objects or leveraging out-of-the-box functionalities.- Deliver day-to-day support and guidance to end-users, helping them enhance their Salesforce knowledge and proficiency with connected applications.- Train and mentor Tier 1 support team members to ensure consistent and high-quality user support.Data Management and Reporting :- Assist staff in analyzing and utilizing Salesforce data effectively for informed decision-making.- Help staff modify report parameters to extract the most valuable insights from their data.- Perform data import and export tasks as needed to ensure data accuracy and completeness.- Manage dashboards, views, and reports for both standard and custom Salesforce objects.- Actively contribute to improving data quality through data cleansing and validation techniques.Qualifications :- 4-6 years of experience as a Salesforce Administrator or similar role.- Proven experience in supporting users, managing configurations, and troubleshooting Salesforce issues.- In-depth knowledge of Salesforce functionality, including objects, fields, relationships, workflows, and automation tools.- Strong understanding of data management principles and best practices for data quality and integrity.- Experience with Salesforce reporting and dashboard creation is a plus.- Excellent communication and collaboration skills to work effectively with staff across different departments.- Ability to prioritize tasks, manage time effectively, and meet deadlines. (ref:hirist.tech)
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More About this Listing: L2 Salesforce Administrator - Support (4-6 yrs) Bangalore (DevOps)
L2 Salesforce Administrator - Support (4-6 yrs) Bangalore (DevOps) is a Clerical Administrator Job at Cortex Consulting located in India. Find other listings like L2 Salesforce Administrator - Support (4-6 yrs) Bangalore (DevOps) by searching Oodle for Clerical Administrator Jobs.
L2 Salesforce Administrator - Support (4-6 yrs) Bangalore (DevOps) is a Clerical Administrator Job at Cortex Consulting located in India. Find other listings like L2 Salesforce Administrator - Support (4-6 yrs) Bangalore (DevOps) by searching Oodle for Clerical Administrator Jobs.