Swift Strategic Staff Solutions INC
This listing was posted on hirist.
Product Specialist III - Troubleshooting (4-6 yrs) Bangalore/Any Location
Location:
Bangalore/Any Location
Description:
About the Role :We are seeking a motivated and experienced Technical Support Specialist (Product Specialist 3) to join our growing team. In this role, you will provide exceptional technical support to our customers, troubleshooting a wide range of hardware, software, and network-related challenges. You will leverage your in-depth knowledge of Microsoft products, networking fundamentals, and technical support best practices to ensure our customers receive timely and effective resolutions.Responsibilities :Technical Troubleshooting :- Possess a minimum of 3+ years of hands-on experience troubleshooting and resolving technical issues in a customer service environment, particularly within Microsoft environments.- Demonstrate a strong track record of successfully troubleshooting common issues with Microsoft Windows 10 desktops and Server environments (versions 2012 and above).- Provide technical support for Microsoft Office Suite (versions 2013 or greater, including Office 365) and assist users with related applications.- Perform hands-on deskside support to diagnose and resolve hardware and software problems.- Troubleshoot and support proprietary systems, unique hardware, and peripheral devices.Database and Reporting :- Possess fundamental SQL query/reporting development skills using SQL Server or Oracle technologies.Networking and Server Support :- Maintain a strong understanding of computer networking fundamentals and possess the ability to troubleshoot network-related issues.- Experience supporting Microsoft Exchange Server is a plus.Additional Specialties (Plus Factors) :- Prior experience supporting tolling and traffic management applications is a plus.- Experience supporting CCTV systems is a plus.- Knowledge of fiber optic cabling is a plus.- Experience with industrial DVR systems is a plus.- Familiarity with Linux/UNIX operating systems is a plus.- Experience with server and database backup software systems and processes is a plus.Customer Service Focus :- Proven customer service experience in a technical environment, with a focus on providing prompt, courteous, and effective solutions.- Excellent communication and interpersonal skills to build rapport with customers and clearly explain technical concepts.- Strong problem-solving and analytical skills to identify root causes of technical issues. (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Swift Strategic Staff Solutions
Posted:
April 18 on hirist
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More About this Listing: Product Specialist III - Troubleshooting (4-6 yrs) Bangalore/Any Location
Product Specialist III - Troubleshooting (4-6 yrs) Bangalore/Any Location is a Jobs Product Specialist III Job at Swift Strategic Staff Solutions located in India. Find other listings like Product Specialist III - Troubleshooting (4-6 yrs) Bangalore/Any Location by searching Oodle for Jobs Product Specialist III Jobs.
Product Specialist III - Troubleshooting (4-6 yrs) Bangalore/Any Location is a Jobs Product Specialist III Job at Swift Strategic Staff Solutions located in India. Find other listings like Product Specialist III - Troubleshooting (4-6 yrs) Bangalore/Any Location by searching Oodle for Jobs Product Specialist III Jobs.