This listing was posted on iSmartRecruit.
Customer Success Executive
Location:
Rajkot, Gujarat
Description:
About us iSmatRecruit is a SaaS tech company offering ATS+CRM platform for recruitment agencies and corporate across the global market. We are on a mission to transform the hiring process of corporate and staffing agencies worldwide. At iSmartRecruit, we are passionate individuals who are driven to succeed. Our work culture is characterized by international exposure, strong team spirit, high degrees of openness and innovation, and frequent collaboration across fields. We’re proud of launching from humble beginnings into sky-high growth, with 10,000+ happy recruiters as customers across 60+ countries. And we are just getting started. Objectives of this Role Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction Act as the primary point of contact for the client throughout the implementation process and manage expectations and time frames Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings Maintain existing customer success metrics and data as directed Coordinate with internal stakeholders including data migration activities, finance and integrations to ensure a smooth and seamless process for the client Manage customer queries and resolve issues in a timely manner Help customers understand how iSmartRecruit works and troubleshoot any issues that they encounter Organise and prioritise customer feedback Brand guardian – ensure all our communications leverage our brand correctly & effectively Interpret business strategy and determine innovative solutions supporting strategy implementation Daily and Monthly Responsibilities Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time Collaborate, problem-solve, and/or strategize upcoming client meetings with team members Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends to identify areas of improvement Work with the sales and marketing team to drill customer references and develop case studies Required Skills and Qualifications 2-4 years of experience in communications, marketing, sales, account management, or customer success Strong verbal and written communication, strategic planning, and project management skills Analytical and process-oriented mindset Knowledge of help desk software, CRM, online meeting tools like zoom, any desk tools Comfortable working across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities Confident in a tech environment and comfortable with new software Strong interpersonal skills and a passion for consistently providing a great customer experience Empathetic and persuasive, with a strong mix of emotional intelligence and business savviness You are proactive, adaptable and organised You can effectively and persuasively communicate with decision-makers Personable - and a relentless relationship builder Analytical and process-oriented mindset Comfortable working across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities A staffing/recruitment agency background is beneficial but not essential Why you should join our SaaS Startup? International working exposure You will be given more opportunities and play various roles together You will get a chance to work with the true innovators Great job satisfaction and ownership of work You will work in an awesome atmosphere. 5 days a week working Flexible working hours Salary on last working day Medical & life insurance Stipend for interns and trainees Monthly recreation events and fun Leave encashment Certification reimbursement
Posted:
April 23 on iSmartRecruit
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More About this Listing: Customer Success Executive
Customer Success Executive is a Executive Executive Job located in Rajkot GJ. Find other listings like Customer Success Executive by searching Oodle for Executive Executive Jobs.
Customer Success Executive is a Executive Executive Job located in Rajkot GJ. Find other listings like Customer Success Executive by searching Oodle for Executive Executive Jobs.