SPG CONSULTING AND SOLUTIONS SERVICES
This listing was posted on hirist.
Senior ServiceNow Engineer - ITSM Framework (5-8 yrs) Bangalore (DevOps)
Location:
Bangalore
Description:
Position Description : Job Title : Sr ServiceNow Engineer - ServiceNow Platform. Business Segment/Department. EEO Category : Purpose Of Job :- The Technical Lead will serve as a key technical resource participating and providing oversight of the configuration, development, support, and maintenance of the ServiceNow Platform.- Maintains a high level of fluency in ServiceNow design and development principles.- Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices.Major Responsibilities :- Serve as Lead ServiceNow application developer responsible for implementing/using Optum's, Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.- Provides oversight for all development work within designated Scrum team ensuring timely and high-quality delivery from the development resources.- Ensure overall systems availability via good design, implementation of Optum's, Dev & Ops and overall best practices, development centric testing, promotion discipline.- When engaged by Operations, assist with root cause analysis and resolution of production Incidents.- Collaborates with QE team to ensure proper test cases are defined and executed.- Work with Capability Owners to translate their business requirements into actionable development tasks.- Assists Scrum Master and Capability owners with the prioritization of Features, User Stories, and associated timelines for delivery for Platform Maintenance Initiatives.- Assists other Software Engineers on assigned Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.- Partners with Scrum Master and developers on the assignment of development tasks such as coding, testing, debugging, and analytics to team members.- Serves as a technical lead contributing to and directing the development efforts of assigned Scrum team.- Mentors junior and mid-level Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.- Works with team members to review new and existing code and/or perform unit testing.- Prepare and execute unit test cases and test scripts, support user acceptance testing.- Proactively stay on top of new capabilities in the platform and educate team members and customers.- Participates in recruiting, interviewing, and hiring of new software engineering resources.- Maintains expert level understanding of ServiceNow. Required Qualifications :- Bachelor's degree or 5+ years of equivalent experience.- Experience leading other engineers.- 5+ years of ServiceNow development skills.- 5+ years of experience with ITSM processes (Incident/Problem/Request/Change management).- 5+ years of experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.- 5+ years of experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.Preferred Qualifications :- ServiceNow IT Service Management or other relevant ServiceNow certifications.- Prior Tech Lead experience.- Demonstrated knowledge of application design, application development and implementation.- Understanding basic full stack development concepts.- Excellent human relations skills to effectively interact with management, peers, business partners and vendors.- Experience with maintaining automated testing scripts.- Experience with Selenium.Self-starter :- Competencies and Best Practice for High Performers.Software Engineering :- Demonstrates ability to quickly learn and appropriately apply modern technologies to solve engineering.- Designs, develops, and implements solutions that exemplify modern software engineering practices.- Reuses and/or develops for reuse complex components or capabilities to solve complex problems and needs.- Enhances system design/architecture to simplify and improve resiliency in system interactions and dependencies.- Contributes to or helps drive architecture/design, technology, and tool decisions and implementations.- Implements and continuously improves agile software delivery, code management, and operations practices.- Mentors junior team members in modern engineering practices, technologies, and patterns.- Maintains current perspective on technology trends, applying that to personal and team capability growth.Lead code reviews :- Customer Centric/Design Thinking.- Actively engages with users and customer feedback processes to improve personal and organization understanding of business, market, and customer's perspectives.- Considers the user experience, business impact and solution objective when participating in or leading feature/capability elaboration, backlog grooming, design, and development of solutions.- Demonstrates understanding of cost of quality (correctness, usability, availability) and ensures customer/market quality requirements are addressed in solution requirements and designs.Technology Acumen :- Has knowledge of technologies and expands that knowledgebase when necessary.- Understands what interdependencies exist and operates within them.- Stays current on trends within own domain and incorporates best practices into work. Business Acumen :- Provides ideas on how technology can improve business processes.- Incorporates business objectives when evaluating processes to remove redundancies and waste.- Recommends solutions for multiple channels.- Understands the financial implications of software (cost and benefits for both engineering and operations).- Technology Security Standards.- Explains security standards to others.- Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance.- Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance. Analytical :- Breaks complex topics into meaningful chunks of information.- Sorts through large amounts of data to assess for relevancy.- Seeks out multiple sources to gather information.- Identifies cause and effect relationships between known and unknown variables. Problem Solving :- Validates Assumptions.- Assesses dependencies.- Acts in a fair and honest manner consistent with the Company's Code of Conduct.- Treats others with respect and maintains high standards of personal integrity. Quality Management :- Adheres to quality control guidelines and practices.- Coaches and provides feedback to others on development of problem-solving skills.- Tracks, identifies and promptly reports issues that may affect solution quality and brings forward improvement recommendations. (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
SPG Consulting And Solutions Services
Posted:
May 8 on hirist
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More About this Listing: Senior ServiceNow Engineer - ITSM Framework (5-8 yrs) Bangalore (DevOps)
Senior ServiceNow Engineer - ITSM Framework (5-8 yrs) Bangalore (DevOps) is a Engineering Engineer Job at SPG Consulting and Solutions Services located in India. Find other listings like Senior ServiceNow Engineer - ITSM Framework (5-8 yrs) Bangalore (DevOps) by searching Oodle for Engineering Engineer Jobs.
Senior ServiceNow Engineer - ITSM Framework (5-8 yrs) Bangalore (DevOps) is a Engineering Engineer Job at SPG Consulting and Solutions Services located in India. Find other listings like Senior ServiceNow Engineer - ITSM Framework (5-8 yrs) Bangalore (DevOps) by searching Oodle for Engineering Engineer Jobs.