SPG CONSULTING AND SOLUTIONS SERVICES
This listing was posted on hirist.
Senior Digital Technical Support Engineer - OneStream (5-10 yrs) Bangalore
Location:
Bangalore
Description:
Role Definition : - We are looking for a Onestream User Support Engineer to join our Onestream User experience team.- This individual will be responsible for supporting GFSD Employees to provide them with overall product/software support and resolve any issues that may arise related to Onestream application.- Your role is critical in maintaining a positive user experience and ensuring the users have smooth interactions with the OneStream platform.- The ideal candidate will be passionate about working with users and providing exceptional user service.Functional Support : Primary Duties and Responsibilities : - Provide assistance to users regarding Onestream software functionality, setup, upgrades, error messages, and any other system-related issues.- Provide functional support for Onestream financial consolidation application.Issue Resolution :- Oversee the resolution of user-reported issues, ensuring the highest level of satisfaction.- Conduct root cause analysis and manage communication with Onestream Users.- Act as the first point of contact for user issues, analyze problems, identify solutions, and follow up on issue resolution.- Ensure all interactions with OneStream users are positive and handled with a high sense of urgency.Team Leadership :- Manage and guide the user support team, fostering a collaborative and efficient environment.- Collaborate with other teams to help solve support problems, provide training, and other issues that may arise.Continuous Improvement :- Drive process improvements and optimize support operations.- Support the adoption of best practices and contribute to a prudent Client's IT Global Support model.- Lead by example and encourage information sharing, team-based resolution activity, cross training and putting an emphasis on resolving cases as quickly and effectively as possible.Client Satisfaction :- Ensure that users receive timely and effective support.- Ensure system proper system performance through analyzing system performance metrics via tools internal and external to OneStream.- Monitor system reconciliation points to ensure high level financial metrics match between systems.- Play a key role in conducting root cause analysis, corrective actions, quality assurance processes and routine issue resolution.- Conduct Risk Assessments Across Various Functions Including.- Security Provisioning.- Aberrant Data Detection.- Feature Deployment Impacts.- System Update Analysis.- Communicating about users feedback to technology teams in order to improve deliverables and meet business requirements.Basic Requirements?- A 4-year Accounting degree from an accredited college or university or equivalent experience.- 5 Years of financial or Business unit / management accounting experience.- 8+ years or more of experience in development / support of Financial reporting software.Technical Proficiency : - Top candidates will also have : .- A solid understanding of the OneStream or similar platform, including its features, configuration, and troubleshooting.Prior experience and/or certification with any of the following products : - OneStream.- Oracle Hyperion HFM, FDM, Planning, Essbase.- SAP BPC.- IBM Cognos or other EPM solutions.- Experience with PowerShell, VB.net or Visual Basic.- Any object-oriented programing.- Familiarity with corporate consolidations, performance management (CPM) processes such as financial planning, consolidation, and reporting.User Service and Communication : - Excellent communication skills to interact with users, understand their needs, and provide effective solutions.- Ability to manage user expectations and maintain a positive relationship.- Leadership And Team Management.- Strong leadership skills to guide and motivate the support team.- Experience in managing a team, setting goals, and ensuring productivity.- Problem-Solving And Analytical Skills.- Proficiency in diagnosing technical issues, analyzing root causes, and implementing solutions.- Ability to think critically and make informed decisions.- Process Improvement.- Proactive mindset to identify areas for improvement in support processes.- Implementing best practices to enhance user satisfaction.- Managing multiple tasks efficiently, prioritizing urgent issues, and meeting deadlines. (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
SPG Consulting And Solutions Services
Posted:
May 10 on hirist
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Senior Digital Technical Support Engineer - OneStream (5-10 yrs) Bangalore
Senior Digital Technical Support Engineer - OneStream (5-10 yrs) Bangalore is a Technology Technical Support Engineer Job at SPG Consulting and Solutions Services located in India. Find other listings like Senior Digital Technical Support Engineer - OneStream (5-10 yrs) Bangalore by searching Oodle for Technology Technical Support Engineer Jobs.
Senior Digital Technical Support Engineer - OneStream (5-10 yrs) Bangalore is a Technology Technical Support Engineer Job at SPG Consulting and Solutions Services located in India. Find other listings like Senior Digital Technical Support Engineer - OneStream (5-10 yrs) Bangalore by searching Oodle for Technology Technical Support Engineer Jobs.