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L2 Support Engineer - Firmware (5-7 yrs) Noida (DevOps) | Engineer in Engineering Job at Designnex1

DesignNex Technologies

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L2 Support Engineer - Firmware (5-7 yrs) Noida (DevOps)

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Location:
Noida
Description:

Currently seeking L2 Support Engineer (Firmware) for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible to troubleshoot the device field issues and collaborate with all stakeholders for a prompt and acceptable solution.Responsibilities :Preparation of test setups in production environment.Identify, categorize, prioritize, troubleshoot/diagnose, route, track, and close the firmware issues.Reproducing field issues and identification of defective component in FW.Manage customer tickets on enterprise system.Categorization of tickets as bugs, defects or feature updates with priority.Co-ordinate with L3 team and other stakeholders for SME support to expedite issue closure.Validate all new features being promoted in production devices as FW change (Change request, feature enhancements, bug/fixes, etc. ).Single Point of Contact for OTA in production environment for all of the operations.Pilot test results verification in production.Defining scenario's for ensuring compatibility of components in field devices and validating them.Maintain a compatibility matrix of different FWs for a product.Communication with factories/contract manufacturers for tracking new IOT devices.Requirements :Bachelor's degree in Electrical Engineering, Software Engineering, Computer.Science, Computer Engineering, or related Engineering discipline.5 Yrs + of experience in troubleshooting, support and maintenance including 1+ years of experience in the Smart Products & IoT area.Hands on using device flashing tools and handling of hardware safely.Basic concepts of embedded operating systems (RTOS/Linux), Micro controllers and memory management.Understanding of embedded interfaces such as UART, SPI, USB.Experience testing WLAN, Bluetooth, Cellular connectivity products.Experience with IoT / IP protocols such as MQTT, COAP, TCP, UDP, DHCP, DNS, HTTPS, MDNS.Experience in all stages of Software testing including Requirement gathering, Requirement Trace ability matrix and Preparation of Test plan, Test case, Test Bed setup, Test Scripts & Defect tracking by using tool like Bugzilla, JIRA.Experience in Validation& Verification of Software by conducting Smoke testing, Sanity testing, Black box testing, and System testing, Regression testing, Integration testing, Functional/Non-functional testing.Experience in complete Software testing life cycle by performing end-to end call flow for test deliverable through SDLC and methodologies like Iterative, Waterfall and Agile (SCRUM).Skills and Abilities Required :Can-do positive attitude, always looking to accelerate development.Driven; commit to high standards of performance and demonstrate personal ownership for getting the job done.Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.Must be able to provide leadership to technology team while managing multiple tasks and responsibilities.Excellent communication and presentation skills for interactions with technology team members, SBU stakeholders, company leadership, vendors and customers. (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Designnex Technologies
Posted:
May 13 on hirist
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More About this Listing: L2 Support Engineer - Firmware (5-7 yrs) Noida (DevOps)
L2 Support Engineer - Firmware (5-7 yrs) Noida (DevOps) is a Engineering Engineer Job at Designnex Technologies located in India. Find other listings like L2 Support Engineer - Firmware (5-7 yrs) Noida (DevOps) by searching Oodle for Engineering Engineer Jobs.