CareerFeat Consultancy Pvt Ltd
This listing was posted on hirist.
Senior Manager/Assistant Vice President - IT Infrastructure Managed Service
Location:
Anywhere in India/Multiple Locations
Description:
Overall of 12- 18 years in IT Industry with a minimum of 12 years of relevant experience in IT Infrastructure and Managed services with at least 4 years in managing mid to large enterprise accounts based in Americas or EMEATechnical Requirement :- Excellent knowledge & understanding of ITSM systems like ServiceNow, JIRA, BMC, or Zendesk etc.- Excellent knowledge & understanding of Remote infrastructure monitoring technologies like Kaseya, ConnectWise, Nable, SolarWinds or Manage Engine etc.- Well versed with Industry best practices for Infrastructure Management & must fully understand concepts like :1. Performance Management2. Capacity Management3. Network Management4. Backup & Disaster Recovery/ROP/RTO5. High Availability & Clustering etc.6. Extensive knowledge & understanding & IT Infrastructure & Cloud technologies7. Virtualization/VMware/HyperV8. Storage/NAS/SAN9. Firewall/Switches/Routers/Access Points10. Windows & Linux Server Operating Systems11. Microsoft 36512. Azure/AWS13. Must have good understanding of Security protocols & Holistic approach of security in an IT Infrastructure:14. Edge Security15. Network Security (IPS/IDS)16. End Point Security/EDR/MDR/XDR17. Email Security18. Web Security19. Phishing Aware Workforce etc.- Proven experience in a Service Delivery Manager or similar role, preferably in the IT or managed services industry.- Strong understanding of enterprise IT infrastructure and cloud technologies & must be able to troubleshoot & support the team in critical scenarios.- Exceptional communication and interpersonal skills.- Demonstrated ability to lead and inspire cross-functional teams.- Analytical mindset with a focus on data-driven decision-making.- Collaborate with internal and external project managers to define, prioritize, and develop projects.- Support project planning, including establishing deadlines, prioritizing tasks, and assigning project team members to different deliveries. Ensure regular communication with stakeholders.- Manage risks (financial, human, technical): anticipation, identification, implementation of corrective actions- Collaborate with team leads and project members on project-related initiatives, meeting regularly to review project status, identify issues, work to resolve them, and maintain project plans.- Monitor progress against plans and schedules, identify and resolve issues, and update project plans as needed.- Evaluate projects to ensure they meet firm standards, adhere to budgets and strategy, and meet deadlines.- Analyze project performance by defining KPIs and developing reports. Analysis of financial data, including project budgets, risks, and resource allocation.Key Responsibilities :- Client Relationship Management: Build and maintain strong relationships with enterprise clients based in Americas and EMEA, understanding their business objectives and aligning our services to meet their needs.- Act as the main point of contact for clients, addressing concerns, resolving issues, and proactively communicating updates.- Service Delivery Oversight: Oversee the end-to-end delivery of Enterprise Managed Services, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).- Collaborate with technical teams to develop and implement service delivery strategies that enhance efficiency and effectiveness.- Team Collaboration: Work closely with cross-functional teams, including IT, operations, and support, to ensure a cohesive and collaborative approach to service delivery.- Provide leadership and guidance to a team of service delivery professionals, fostering a positive and high-performance work environment.- Performance Monitoring and Reporting: Implement and manage performance monitoring tools and processes to track service delivery metrics.- Prepare and present regular reports to senior management and clients, highlighting key performance indicators and areas for improvement.- Continuous Improvement: Identify opportunities for process optimization and improvement in service delivery.- Implement best practices and lessons learned to enhance the overall quality and efficiency of Enterprise Managed Services. (ref:hirist.tech)
Company:
Careerfeat Consultancy
Posted:
May 17 on hirist
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Senior Manager/Assistant Vice President - IT Infrastructure Managed Service
Senior Manager/Assistant Vice President - IT Infrastructure Managed Service is a Executive VP Job at Careerfeat Consultancy located in India. Find other listings like Senior Manager/Assistant Vice President - IT Infrastructure Managed Service by searching Oodle for Executive VP Jobs.
Senior Manager/Assistant Vice President - IT Infrastructure Managed Service is a Executive VP Job at Careerfeat Consultancy located in India. Find other listings like Senior Manager/Assistant Vice President - IT Infrastructure Managed Service by searching Oodle for Executive VP Jobs.