Desktop Support Engineer (4-7 yrs) Bangalore (DevOps)

Creencia Technologies Pvt Ltd

This listing was posted on hirist.

Desktop Support Engineer (4-7 yrs) Bangalore (DevOps)

Location:

Bangalore

Description:

Salary INR 12 - 19LPAPosition : Service Desk Analyst Location: BangaloreReporting to : Global IT Manager, Service Desk OperationsPosition Description/Responsibilities:- Hardware and software support and installation- Installation of operating system images to new computer equipment- Collaborate with other IT groups for seeking resolution of reported issues- Administration, creation, and configuration of accounts in Active Directory- Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access- Administration, creation, and configuration of ERP accounts- Assign/remove antivirus tools- Patch Management and Software Deployment- Contact printer provider for printer support or request for printer toners- Maintain IT Assets System and Software Inventory- Provide high quality first level support and response to the end user- Complete all task in a timely manner to meet given SLAs- Provide updates to customer for their reported issues regularly, including ticket approvals- Track tickets status and ensure they are getting attention from other IT groups in timely matter- Incident/Change/Problem management- Run monitoring reports for usage, performance, and availability- Extensively research and document customer technical issues- Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence- Position shall provide support globally- Assign tickets to the respective level 3 support team when escalations are needed- Provide other job duties requested by manager on an as needed basisQualifications/Requirements :- University Degree- 7-8+ years' experience of working on a global help/service desk Level 1 (low level support) and higher support OR- 4+ years' experience technical support level 2 and higher (troubleshooting/problem solving skill) and higher (admin rights) i.e. (Power shell Script, Advanced troubleshooting, advanced rights/access etc.)Position requires skills in the following areas as appropriate:- Experience in using helpdesk ticketing system- Office 365 and SharePoint experience- Automation for current IT processes, enhancing the current processes- Good knowledge of ITIL based Incident/Change/Problem management- Outstanding written and verbal communication skills in English, Bilingual preferred- Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner- Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications- Strong project management skills, including experience interacting with employees at every level of the organization- Great knowledge of IT processes and willingness to constantly update knowledge- Individual contributor, able to work independently- Inbuilt ability to multi-task, working on more than one issue simultaneously Seeks to clarify and confirm understanding if any instructions or terms are unfamiliar orvague. Maintains confidentiality (ref:hirist.tech)

Education/experience:

2 To 5 Years

Company:

Creencia Technologies

Posted:

June 5 on hirist

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Desktop Support Engineer (4-7 yrs) Bangalore (DevOps) | Desktop Support in Technology Job at Creen1

Desktop Support Engineer (4-7 yrs) Bangalore (DevOps)

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