North Star HR Consultancy
This listing was posted on hirist.
Senior Technical Writer - API Documentation (5-10 yrs) Pune (Other Jobs)
Location:
Pune
Description:
Job Title : Senior Technical Writer. Job Location : Baner, Pune, Maharashtra. About Our Client : Our client is a venture-funded startup headquartered in San Francisco.- Their AI-Powered marketing platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel.- Marketers are in full control of automating various forms of personalized messaging across every engagement channel.- Our client is recognized by Gartner as a "Cool Vendor for AI in Marketing".- As part of the Product documentation team, you will be responsible for the user documentation as well as the API documentation.- Technical writing here is a fun and challenging role where the primary requirement is to break down complex topics into simple, consumable articles that:.- Ease the use of our product.- Ease integration of our platform with partnering platforms.- Educate the readers about our world class, industry leading platform features.- Improve the overall user experience of our product. Responsibilities :- Maintain a roadmap of documentation and cross functional initiatives to improve documentation and the user experience of accessing the product knowledge base.- Define and measure success metrics using analytics tools like Google Analytics.- Work on help documentation for the industry leading SmartHub CDP features aimed at marketers.- Work on documentation aimed at developers.- Timely publish documentation that is aligned with frequent product releases.- Work with software engineering, product management, implementation, customer success, and product marketing teams to produce the best help content for clients.- Create multimedia content to enhance the documentation (such as images, videos, GIFs, quizzes etc.).- Own and maintain the documentation portals (help hub, hosted on Zendesk, and developer portal, hosted on readme).- Tweak the UI of the help hub to keep the portal's user experience up-to-date.- Set up sample Android and iOS app's source code on Android Studio and Xcode, and try to integrate our SDKs with those to better understand how the SDKs work. Requirements : Must Have :- 5+ years of experience of writing help content for technical and non-technical audiences.- Longer experience will be a definite plus.- Excellent communication skills.- Experience with producing multimedia help content.- Curiosity towards unfamiliar topics.- Openness towards casual and informal writing styles with a focus on consistency.- Strong sense of ownership and readiness to collaborate and work with others.- Knowledge of documenting code.- Ability to search for resources online, use generative AI tools and use HTML/CSS/JavaScript if needed.- Experience with writing help content for enterprise SaaS products is a plus.- Experience with API documentation is a plus.- We use Swagger/Open API specification to document our APIs.- Openness to learning new things.- Self initiated and ability to lead projects with minimal supervision. Good to Have :- Experience with SDK documentation is a plus.- Experience with Markdown is a plus.- Having a good design sense is a plus.- Experience with analytics tools for measuring KPIs is a plus.- University degree in the field of Computer Science or related fields preferred. (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
North Star HR Consultancy
Industry:
Other
Posted:
June 11 on hirist
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More About this Listing: Senior Technical Writer - API Documentation (5-10 yrs) Pune (Other Jobs)
Senior Technical Writer - API Documentation (5-10 yrs) Pune (Other Jobs) is a Technology Technical Writer Job at North Star HR Consultancy located in India. Find other listings like Senior Technical Writer - API Documentation (5-10 yrs) Pune (Other Jobs) by searching Oodle for Technology Technical Writer Jobs.
Senior Technical Writer - API Documentation (5-10 yrs) Pune (Other Jobs) is a Technology Technical Writer Job at North Star HR Consultancy located in India. Find other listings like Senior Technical Writer - API Documentation (5-10 yrs) Pune (Other Jobs) by searching Oodle for Technology Technical Writer Jobs.