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Help Desk Lead-A
Location:
Coimbatore, Tamil Nadu
Description:
Job: Help Desk Lead Location: Coimbatore Job Description: Provides oversight and subject matter expertise for a team of help desk representatives. Assists with complex resolutions and ensures coverage. Responsible for team answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms. Responsible for being part of a team working on projects involving solving complex issues requiring highly technical skills to resolve. Skills and qualifications: Excellent customer service in face-to-face, telephone, or electronic interaction with clients Subject matter expertise in tier 1 support Experience leading help desk teams Ensure one call resolution for one and done functions such as password resets, VDI assignments, software installs Coaching and auditing of help desk representative calls Ability to fully document issues in a ticketing tool to pass on to next level support Demonstrated strong language and communication skills, problem solving and ability to work with senior leadership Demonstrated strong written skills, including legible hand writing Ability to maintain calm under pressure Highly adaptable to changes and process adjustments in a changing environment Excellent time management skills Ability to manage the workload of a team, as well as work independently Ability to prioritize projects and duties A sense of urgency to complete tasks and assignments Good Understanding of computer support and troubleshooting, knowledge of Windows 10, 11, server OS Identify, log and resolve technical issues with software applications, OS issues, hardware Part of a rotating on call rotation Ensure that work is carried out within agreed service levels and in accordance with department and company guidelines Ensure one call resolution for one and done functions such as password resets, VDI assignments, software installs"
Posted:
January 3 on iSmartRecruit
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More About this Listing: Help Desk Lead-A
Help Desk Lead-A is a Customer Service Help Desk Job located in Coimbatore TN. Find other listings like Help Desk Lead-A by searching Oodle for Customer Service Help Desk Jobs.
Help Desk Lead-A is a Customer Service Help Desk Job located in Coimbatore TN. Find other listings like Help Desk Lead-A by searching Oodle for Customer Service Help Desk Jobs.