This listing was posted on iSmartRecruit.
Help Desk Rep-A/PA
Location:
Coimbatore, Tamil Nadu
Description:
Job: Help Desk Rep-A/PA Location: Coimbatore Job Description: Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms. Responsible for being part of a team working on projects involving solving complex issues requiring highly technical skills to resolve. Skills and qualifications: Excellent customer service in face-to-face, telephone, or electronic interaction with clients One call resolution one and done functions such as password resets, VDI assignments, software installs Responsible for completion of onboarding and offboarding of users Ability to fully document issues in a ticketing tool to pass on to next level support Demonstrated strong language and communication skills, problem solving and ability to work with senior leadership Demonstrated strong written skills, including legible hand writing Ability to maintain calm under pressure Highly adaptable to changes and process adjustments in a changing environment Excellent time management skills Ability to work in a team environment, as well as independently, ability to prioritize projects and duties A sense of urgency to complete tasks and assignments Good Understanding of computer support and troubleshooting, knowledge of Windows 10, 11, server OS Identify, log and resolve technical issues with software applications, OS issues, hardware Part of a rotating on call rotation Ensure that work is carried out within agreed service levels and in accordance with department and company guidelines"
Posted:
January 3 on iSmartRecruit
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to iSmartRecruit
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Help Desk Rep-A/PA
Help Desk Rep-A/PA is a Customer Service Help Desk Job located in Coimbatore TN. Find other listings like Help Desk Rep-A/PA by searching Oodle for Customer Service Help Desk Jobs.
Help Desk Rep-A/PA is a Customer Service Help Desk Job located in Coimbatore TN. Find other listings like Help Desk Rep-A/PA by searching Oodle for Customer Service Help Desk Jobs.