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Director Service Ops
Location:
Noida
Description:
We are seeking a permanent full-time position as Director Service Ops who will work closely with the company’s Service Delivery Leadership group, Customer Relationship Directors, and Payroll Administration, supporting customers for Level 1 and Level 2 payroll-related activities. You’ll work with our payroll tax and benefit administration groups, processing data requests from our ASO clients. This is an excellent opportunity for an ambitious, high-energy individual to be on the front line, connecting with customers and driving high customer satisfaction.The ideal candidate will have customer support experience with HCM or HRIS systems, including time and attendance software and hardware. Responsibilities: Partner with Implementation Managers in setting up customer’s data & configuration for EPAY’s Human Capital Management Platform. Establish analytical procedures to format and import client data, modify the database, and create custom reports. Handle Systems Integration of medium & small sized customers during Implementation. Utilize project management techniques to coordinate EPAY’s onboarding and implementation process for new clients. Design, develop and implement analytical techniques on large, complex, structured, and unstructured data sets. Be responsible to work in a scalable platform designed to aggregate, compute, and analyze large volumes of data and provide insights to the business and technology stakeholders. Desire to be hands-on with customer's product designs to create best implementation solutions. Understand customer's business requirements and document them for professional consulting services. Effectively communicate roadblocks, and identify mitigation strategies for project risks, escalating at-risk projects to management. Ability to multitask and handle various Implementation assignments at the same time. Actively involved in providing operations support to EPAY’s HCM customers. Achieve the highest level of customer satisfaction by adhering to the set protocols and fulfillment of contract service level agreement (SLAs). Continuous focus on skills enhancement to improve performance. Assist in managing the project to successful and timely completion Consistent status calls with the project team and client sponsors. Account management responsibility: Create strategies for risk mitigation and contingency planning. Escalate project delays and issues with appropriate cross-functional teams. Provide reporting to reflect current tasks and phases. Effective training and presentation skills Assisting clients with change management. Ability to complete the following implementation task: Work with clients to collect requirements and business needs. Efficiently identifies and solves project issues. Ability to independently and successfully complete an entire training class. Deliver both “Basic” and “Administrator” level training. Review system configuration with the client. Management of multiple projects simultaneously. Develop positive and valued relationships with key client decision-makers and influencers. Collaborate with field operations resources on device shipment and field training delivery. Guide clients through all phases of their implementation ensuring the client is successfully moved to production. Qualifications: Bachelor’s degree with 12-15 years of professional experience in IT-related project management. Ability to learn, communicate and interpret products, policies, and operating procedures. Exceptional oral and written communication skills. Proficient in MS Office Tools, including Word, Excel, Visio, Project. Strong organizational and multitasking skills. Ability to interact with clients in a professional manner. Proactive, independent, self-motivated, and result-oriented. Client management experience. Strong attention to detail. Strong leadership skills. Desired Qualification: Time and Attendance experience is preferable. Payroll or Time & Labor management experience is preferable. PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners. Diversity, Equity and Inclusion Program/Affirmative Action Plan: We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy. PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: XXXX@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response. #LI-ML1 Powered by JazzHR
Company:
Prismhr
Posted:
February 8 on The Resumator
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More About this Listing: Director Service Ops
Director Service Ops is a Executive Director Job at Prismhr located in India. Find other listings like Director Service Ops by searching Oodle for Executive Director Jobs.
Director Service Ops is a Executive Director Job at Prismhr located in India. Find other listings like Director Service Ops by searching Oodle for Executive Director Jobs.