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Senior Marketing Operations Manager
Location:
Bangalore, Karnataka
Description:
Who we are? MarketOne International is a global provider of marketing services helping companies identify new prospects, develop sales lead programs and convert new business. Our wide array of services includes contact database development, event recruitment, automated marketing, sales lead development, primary market research and Lead Lifecycle Management. MarketOne serves leading technology companies around the globe, including 8 of the 10 largest tech companies in the world. With delivery capability across Europe, Asia Pacific and the Americas, MarketOne has fast become the go-to partner for large-scale, global marketing initiatives that rely on sophisticated demand generation programs. Our corporate track record features fifteen consecutive years of growth and profitability. As a Senior Marketing Operations Manager, you will be responsible for overseeing the team, ensuring the processes are adhered to and the team is operating in an efficient way, Project Management, Resource Planning, whilst reporting to the VP of Global Production based in UK. Roles and Responsibilities: Oversee day-to-day functions spanning operations, project management, people management, and more as it pertains to the MarketOne India Digital Production team. Project Management – ensure all the clients are managed effectively and efficiently, across the three regions; great rapport with the clients and internal stakeholders to ensure continued confidence in the team. Resource Management – making sure everyone in the team is working efficiently and workload is shared accordingly. Advocate of follow-the-sun model and working closely with other Managers and Leads to ensure the work is being completed according to client SLAs. Team Management, including PTO, Work from home, Mentoring, Training, back-up plan for all projects, regular feedback sessions, ensuring smooth delivery of annual reviews, recognizing team members that are going above and beyond through monthly awards or quarterly recognitions, setting KPIs at a team level and individual level. Working closely with the Manager(s) and Lead(s) to manage the India based clients and ensure the accounts are working smoothly. Approve Incident reports in case of errors, prior to being shared with Global VP of Production and follow up to ensure the processes set in place will be adhered to, to minimise any future errors. Manage client and internal escalations in a timely manner. Produce an org chart that thoroughly addresses the client and team’s requirements and sets the team for success. Hire responsibilities within the team; ensuring right skillset to support our clients, within the salary band identified. Ensure company and departmental processes are being followed. Ensure documentation is up to speed across all clients / projects globally. Create efficiencies within the team (processes, ways of working, etc.). Coordinating and working with the other Manager (s) to ensure one efficient and productive team. Delegate tasks to Managers / Leads to ensure shared responsibility and work-life balance. Empower the team by increasing the responsibility assigned to team members. Oversee the team satisfaction and ensure less than 15% annual attrition across team members. Support the Global VP of Production on all areas / projects. Drive performance and set the team for success. Ensure reporting metrics are in place to provide an adequate team / individual assessment. Requirements: This is a hands-on leadership role ideal for someone with previous experience managing teams and processes within a data-driven environment utilizing marketing automation platforms. 7+ years overseeing marketing operations or related field. 5+ years managing large teams. Expert-level experience with marketing automation and CRM platforms. Data-driven approach with ability to analyze KPIs and translate insights into plans. Outstanding leadership abilities and people management skills. Excellent communication and collaboration competencies. Problem-solving attitude with bias toward action. Bachelor's degree in Business, Marketing or related field. The Senior Marketing Operations Manager will embody our core values of innovation, drive, accountability and teamwork. This is a high-impact role perfect for someone passionate about operations management combined with proven people leadership experience. Powered by JazzHR
Company:
Marketone International
Posted:
March 4 on The Resumator
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More About this Listing: Senior Marketing Operations Manager
Senior Marketing Operations Manager is a Executive Operations Manager Job at Marketone International located in Bangalore KA. Find other listings like Senior Marketing Operations Manager by searching Oodle for Executive Operations Manager Jobs.
Senior Marketing Operations Manager is a Executive Operations Manager Job at Marketone International located in Bangalore KA. Find other listings like Senior Marketing Operations Manager by searching Oodle for Executive Operations Manager Jobs.