This listing was posted on The Resumator.
Customer Service Specialist
Location:
Bengaluru
Description:
Who we are: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and inperson to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world. Current opportunity: Customer Service Specialist Location: Bangalore Onsite/Hybrid/Remote: HybridShifts: 7PM -4AM What you will do: Child Care Consultants work in a service center and provide customer service to employees and their families in order to assistance in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters. Responsibilities: Assess the Employee’s needs through targeted questioning. Obtain employee’s personal information and information on the individual needing care. Provide a clear explanation of the issues/needs . Obtain desired geographic location for referral search and any personalized criteria Provide top-notch customer service provided in written or verbal interactions with our clients and providers Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs Perform quality assurance callbacks to our clients Maintain a high quality work in all aspects of the position Maintain communication with clients and associated EAPs as required Ensure all data entries are complete and accurate, with proper spelling and grammar Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service Demonstrate excellent knowledge of conflict resolution skills Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues Qualifications/Skills: To excel in this role, you will need the following qualifications and skills: Detail oriented Ability to work independently and as a team Exceptional organizational, relationship building and interpersonal communication skills Able to manage time effectively in order to handle multiple tasks Able to handle fast-paced and ever-changing environment Bachelor’s degree Strong English, verbal and written communication skills 2 to 3 years of related experience preferred What we offer: At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:Benefits - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.For further details about WPO please check out our website www.workplaceoptions.com and this short video gives a great overview of what we do https://youtu.be/hJEOFUJ6QHU Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).Powered by JazzHR
Company:
Workplace Options
Posted:
March 6 on The Resumator
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More About this Listing: Customer Service Specialist
Customer Service Specialist is a Customer Service Customer Service Representative Job at Workplace Options located in India. Find other listings like Customer Service Specialist by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Specialist is a Customer Service Customer Service Representative Job at Workplace Options located in India. Find other listings like Customer Service Specialist by searching Oodle for Customer Service Customer Service Representative Jobs.