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L2 Support
Location:
Pune, Maharashtra
Description:
Position: L2 Support Experience: 2- 4 years Shift : Rotational (For night Shift –shift allowances will be paid ) Work Mode: Hybrid Desired Candidate Profile: 1. Definitive source of knowledge, technique, and expertise of operations 2. Strong knowledge of frontend technologies (react native knowledge preferred) 3. Knowledge of backend technologies 4. Should have strong problem solving skills 5. Monitoring internal systems & Alerts. 6. Strong knowledge of ticketing tools (e.g. Remedy) 7. End to End monitoring of all issue, incident & tickets, assigning them to respective teams & tracking till closer, verify the RCA & ensure Permanent fix. 8. SPOC for all critical RFCs for surrounding systems. 9. Identifying and Highlight repeating issues to concerned team and Problem Management team for RCA and Permanent fix. 10. Perform and Review shift Hand over and Take over. 11. Keep track of all types of trackers including tracker for planned and unplanned downtime activities, tracker for storage capacity of a cluster, Incident management tracker etc. 12. Recommend Process Improvements wherever necessary. 13. Participate in all aspects of the builds, integration, deployment, tools used for Monitoring for Client Application 14. Manage & maintain DevOps automation and monitoring tools like Kibana / ELK / logstash 15. Define metrics and build systems to measure performance and scale, highlighting the biggest bottlenecks
Posted:
April 9 on iSmartRecruit
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More About this Listing: L2 Support
L2 Support is a Jobs L Support Job located in Pune MH. Find other listings like L2 Support by searching Oodle for Jobs L Support Jobs.
L2 Support is a Jobs L Support Job located in Pune MH. Find other listings like L2 Support by searching Oodle for Jobs L Support Jobs.