Gaian Solutions India Pvt. Ltd
This listing was posted on hirist.
Production Support Engineer - Linux/Windows OS (4-12 yrs) Hyderabad (DevOps)
Location:
Hyderabad
Description:
The Role : Key Responsibilities :- Taking ownership of customer issues reported and seeing problems through to resolution- Understand, interpret, reproduce, and diagnose issues reported by the customers.- Researching, troubleshooting and identifying solutions to resolve product issues- Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting- Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues- Contributing actively towards knowledge base articles- Adherence to strict SLA's- Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis- Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge- The engineer should be available to work in the late evening shift (4pm - 1am) if required. Requirements Primary skills :Strong technical knowledge on :- Cloud Technologies - AWS, Azure etc.- Databases - SQL, Oracle, MySQL etc. - Operating Systems - Linux, Windows etc.- Networking - Basic networking concepts and troubleshooting- Programming knowledge - Java, Python (Desirable, not a must has) - Prior experience with REST and SOAP calls.- Excellent communication skills - English written and verbal- HTTP technology and principles, including REST and SOAP principles (Required)- JSON & XML Data formats (required)- Javascript Regular Expression (Good to have)- Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)- Working knowledge of database technologies and SQL (Required)- In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)- Strong analytical and logical reasoning for technical troubleshooting- Ability to collaborate with cross-functional teams - Dev, QA, Infrastructure teams etc. - Should be a team player who keeps team's success before individual achievements- Knowledge on data integration (Informatica/Mulesoft)) (ref:hirist.tech)
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More About this Listing: Production Support Engineer - Linux/Windows OS (4-12 yrs) Hyderabad (DevOps)
Production Support Engineer - Linux/Windows OS (4-12 yrs) Hyderabad (DevOps) is a Engineering Engineer Job at Gaian Solutions India located in India. Find other listings like Production Support Engineer - Linux/Windows OS (4-12 yrs) Hyderabad (DevOps) by searching Oodle for Engineering Engineer Jobs.
Production Support Engineer - Linux/Windows OS (4-12 yrs) Hyderabad (DevOps) is a Engineering Engineer Job at Gaian Solutions India located in India. Find other listings like Production Support Engineer - Linux/Windows OS (4-12 yrs) Hyderabad (DevOps) by searching Oodle for Engineering Engineer Jobs.