ADVANSOFT
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Production Support Engineer - ITIL Frameworks (4-9 yrs) Bangalore (DevOps)
Location:
Bangalore
Description:
Skills Required :SQL : - Strong proficiency in SQL for querying, analyzing, and troubleshooting database-related issues.Unix : - Expertise in Unix/Linux operating systems, including shell scripting for automation and system administration tasks.Python : - Strong programming skills in Python for scripting, automation, and data manipulation tasks.Data Warehouse : - Solid understanding of Data Warehouse concepts, including data modeling, ETL (Extract, Transform, Load) processes, and data integration techniques.ETL Concepts : - Experience in designing, implementing, and troubleshooting ETL processes for data migration and transformation.Support Experience : - Minimum 3-4 years of working experience in production support roles, with a strong understanding of incident management, problem management, and ITIL processes.ITIL Process : - Proficiency in ITIL (Information Technology Infrastructure Library) processes, including Incident Management, Problem Management, Change Management, and Service Desk operations.Troubleshooting Skills : - Strong analytical and problem-solving skills to diagnose and resolve production issues promptly and effectively.Communication Skills : - Excellent written and verbal communication skills to interact with stakeholders, document procedures, and provide timely updates on support activities.Team Player : - Ability to work collaboratively with cross-functional teams, including developers, system administrators, and business users, to resolve issues and improve system reliability.Responsibilities :- Provide production support for critical business systems, including troubleshooting issues, analyzing root causes, and implementing solutions to minimize downtime.- Monitor system health, performance, and availability using monitoring tools and respond to alerts and incidents in accordance with SLAs (Service Level Agreements).- Perform routine maintenance tasks, including system checks, backups, and patches, to ensure system reliability and availability.- Collaborate with development teams to prioritize and implement bug fixes, enhancements, and configuration changes to production systems.- Participate in incident management activities, including incident triage, escalation, resolution, and post-incident analysis.- Document support procedures, troubleshooting steps, and known issues to facilitate knowledge sharing and improve support efficiency.- Conduct periodic reviews of production systems to identify areas for optimization, performance improvement, and risk mitigation.- Coordinate with vendors and external support teams to resolve issues and implement changes as needed.- Provide technical guidance and mentoring to junior support engineers and new team members.- Continuously update skills and knowledge in relevant technologies, tools, and methodologies to stay current with industry best practices. (ref:hirist.tech)
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More About this Listing: Production Support Engineer - ITIL Frameworks (4-9 yrs) Bangalore (DevOps)
Production Support Engineer - ITIL Frameworks (4-9 yrs) Bangalore (DevOps) is a Engineering Engineer Job at Advansoft located in India. Find other listings like Production Support Engineer - ITIL Frameworks (4-9 yrs) Bangalore (DevOps) by searching Oodle for Engineering Engineer Jobs.
Production Support Engineer - ITIL Frameworks (4-9 yrs) Bangalore (DevOps) is a Engineering Engineer Job at Advansoft located in India. Find other listings like Production Support Engineer - ITIL Frameworks (4-9 yrs) Bangalore (DevOps) by searching Oodle for Engineering Engineer Jobs.