Arting Digital
This listing was posted on hirist.
L1 Engineer - Hardware Support (1-2 yrs) Bangalore (DevOps)
Location:
Bangalore
Description:
Position Title : L1 Engineer CTC : 3 - 3.6 LPA Experience : 1-2 Yrs Location : Bangalore Work mode : On-site Primary skills : Hardware Fixing, Dell authorized certificate. Qualification : Any EngineerRoles And Responsibilities :- L1 Engineers manage and resolve incidents reported by users within specified service level agreements (SLAs). They use ticketing systems to track and manage support requests, ensuring that incidents are properly documented, prioritized, and resolved in a timely manner.- In addition to providing technical support over various communication channels such as phone, email, or chat, L1 Engineers also assist users with tasks like installing and configuring software, troubleshooting hardware problems, and managing user accounts.- They are responsible for maintaining documentation of common issues and their resolutions, which helps in training new support staff and improving the efficiency of support operations. L1 Engineers also monitor systems and networks for alerts or errors, responding to basic alerts and escalating more critical issues as needed.- Customer service is a key aspect of the role, requiring L1 Engineers to be polite, patient, and professional when interacting with users. They aim to ensure that users feel supported and valued throughout the troubleshooting process.- Continuous learning is essential for L1 Engineers to stay updated with new technologies, products, and troubleshooting techniques. This includes self-study, attending training sessions, and knowledge-sharing with colleagues to improve their skills and better support users. (ref:hirist.tech)
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: L1 Engineer - Hardware Support (1-2 yrs) Bangalore (DevOps)
L1 Engineer - Hardware Support (1-2 yrs) Bangalore (DevOps) is a Engineering Engineer Job at Arting Digital located in India. Find other listings like L1 Engineer - Hardware Support (1-2 yrs) Bangalore (DevOps) by searching Oodle for Engineering Engineer Jobs.
L1 Engineer - Hardware Support (1-2 yrs) Bangalore (DevOps) is a Engineering Engineer Job at Arting Digital located in India. Find other listings like L1 Engineer - Hardware Support (1-2 yrs) Bangalore (DevOps) by searching Oodle for Engineering Engineer Jobs.