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Senior Technical Support Engineer - Incident & Change Management (5-7 yrs) | Technical Support1

Swift Strategic Staff Solutions INC

This listing was posted on hirist.

Senior Technical Support Engineer - Incident & Change Management (5-7 yrs)

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Location:
Bangalore
Description:

Job Description :Required Skills : Below are the additional details of this role :- Capital Markets Domain knowledge is preferred.- Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.- Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.- Basic understanding of IT infrastructure and troubleshooting.- Technical and system expertise in relevant IT workstreams.- Strong analytical and problem-solving skills.- Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.- Specialized knowledge in specific areas allowing them to tackle intricate problems.- Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.- Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.- Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.- Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.- Strong communication skills (written and verbal).- Capability to coordinate and execute projects assigned. (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Swift Strategic Staff Solutions
Posted:
April 12 on hirist
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Senior Technical Support Engineer - Incident & Change Management (5-7 yrs) is a Technology Technical Support Engineer Job at Swift Strategic Staff Solutions located in India. Find other listings like Senior Technical Support Engineer - Incident & Change Management (5-7 yrs) by searching Oodle for Technology Technical Support Engineer Jobs.