Swift Strategic Staff Solutions INC
This listing was posted on hirist.
Technical Support Analyst (10-12 yrs) Bangalore/Anywhere in India/Multiple
Location:
Bangalore/Anywhere in India/Multiple
Description:
We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support, with a strong track record of resolving complex issues.- Extensive knowledge of Microsoft Desktop products, including but not limited to:1. Windows Operating Systems (various versions)2. Microsoft Office Suite (Word, Excel, PowerPoint, etc. )3. Outlook4. SharePoint5. Microsoft Teams- Proficiency in troubleshooting tools and techniques for diagnosing and resolving desktop and application issues.- Experience managing and administering desktops and wireless devices in an enterprise environment.- Excellent problem-solving and analytical skills.- Strong communication and interpersonal skills, with the ability to effectively communicate verbally and in writing with a diverse range of users.- Exceptional customer service skills, with a focus on providing a positive and proactive support experience.- Ability to document technical solutions and procedures for future reference and knowledge sharing.Bonus Points:- Experience with Active Directory and Group Policy.- Experience with mobile device management (MDM) tools.- Experience creating and delivering technical training materials.- Familiarity with ITIL or other service management methodologies.- Excellent time management and organizational skills.- Ability to work independently and as part of a team.Responsibilities:- Provide first-line technical support to users via phone, email, and chat.- Troubleshoot and resolve a wide range of technical issues related to desktops, applications, and network connectivity.- Escalate complex issues to the appropriate technical teams when necessary.- Document technical solutions and procedures for knowledge transfer and future reference.- Research and stay up-to-date with the latest technologies and troubleshooting techniques.- Provide clear and concise explanations of technical issues and solutions to users.- Maintain a positive and professional demeanor while interacting with users. - Contribute to the continuous improvement of the technical support process. (ref:hirist.tech)
Education/experience:
7 To 10 Years
Company:
Swift Strategic Staff Solutions
Posted:
April 13 on hirist
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Technical Support Analyst (10-12 yrs) Bangalore/Anywhere in India/Multiple
Technical Support Analyst (10-12 yrs) Bangalore/Anywhere in India/Multiple is a Technology Technical Support Job at Swift Strategic Staff Solutions located in India. Find other listings like Technical Support Analyst (10-12 yrs) Bangalore/Anywhere in India/Multiple by searching Oodle for Technology Technical Support Jobs.
Technical Support Analyst (10-12 yrs) Bangalore/Anywhere in India/Multiple is a Technology Technical Support Job at Swift Strategic Staff Solutions located in India. Find other listings like Technical Support Analyst (10-12 yrs) Bangalore/Anywhere in India/Multiple by searching Oodle for Technology Technical Support Jobs.