Quantified HR Pvt Ltd
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Service Now Administrator - ITIL Framework (3-6 yrs) Bangalore/Anywhere in
Location:
Bangalore/Anywhere in India/Multiple
Description:
Shift : UK shiftNotice period : Immediate to 15 days maxJOB DESCRIPTION :Job Title : Service Manager - ServiceNow System AdministratorProfessional Expertise :Qualifications :- ServiceNow Advanced Systems Administrator and/or Certified Application Developer and, ideally, Implementation Specialist- ITIL Foundation, with some ITIL lifecycle stream certificates, ideallyWritten and Verbal Communications :- Highly developed written communication skills and capable of producing global and sensitive communications to a varied audience at all levels in both Practice Areas and Business Services.- Excellent verbal and interpersonal communications skills - some form of customer-facing interaction or consulting experience is a plus.Core Competencies :Analytical Thought & Problem Solving :- Makes decisions that solve the immediate problem and prevent it from occurring again- Prepares for potential problems and contingencies in case things go wrong- Takes prompt action to resolve problems quickly- Makes pragmatic and practical decisions about how centrally driven initiatives should be implemented locally.- Uses all relevant sources of information, including the team and other colleagues, to generate solutionsCommunicating and Influencing :- Uses a range of different influencing techniques- Takes account of different needs and concerns in order to effectively persuade others- Communicates effectively with the team through structured meetings and reviews- Resolves conflict and delivers feedback in an assertive and transparent wayCommitment and Self-Motivation :- Monitors and reviews the quality of service that is provided in order to ensure that it meets/exceeds client expectations.- Resolves any problems with clients confidentially and professionally- Remains positive even if progress is slow and solutions are diluted- Demonstrates a drive towards continual personal growth and developmentLeading & Developing Others :- Shapes team around clients' priorities- Tackles the root cause of performance issues rather than just the symptoms- Invites and encourages ideas about how the team can share knowledge and develop effectively- Provides public praise and recognition to those who have made successful contributionsOrganising and Managing Resources :- Manages multiple work streams/projects/roles and team members simultaneously- Ensures own and others' time is spent on activities that add the most value- Reviews plans regularly, adapting to current or future setbacks and obstacles- Recognises and plans for bottle necks and resource challenges in project plansWorking Relationships :- Is a valued member of networks outside their immediate team- Demonstrates credibility and influence with senior clients or stakeholders- Initiates new client relationships- Takes responsibility for growing the reputation of the teamOrganisational/Strategic Thinking :- Demonstrates an understanding of what different departments do and how they work together- Demonstrates an understanding of the firm's priorities - the factors which impact business performance - and the consequences of this for implementation.- Recognises unspoken constraints within the firm - what is and is not possible in certain situation- Demonstrates a good understanding of clients' operational and environmental pressures, priorities and objectives. (ref:hirist.tech)
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More About this Listing: Service Now Administrator - ITIL Framework (3-6 yrs) Bangalore/Anywhere in
Service Now Administrator - ITIL Framework (3-6 yrs) Bangalore/Anywhere in is a Clerical Administrator Job at Quantified HR located in India. Find other listings like Service Now Administrator - ITIL Framework (3-6 yrs) Bangalore/Anywhere in by searching Oodle for Clerical Administrator Jobs.
Service Now Administrator - ITIL Framework (3-6 yrs) Bangalore/Anywhere in is a Clerical Administrator Job at Quantified HR located in India. Find other listings like Service Now Administrator - ITIL Framework (3-6 yrs) Bangalore/Anywhere in by searching Oodle for Clerical Administrator Jobs.