ALP Consulting
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Incident Manager - ITSM (2-4 yrs) Bangalore/Chennai (DevOps)
Location:
Bangalore/Chennai
Description:
Responsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and providing key stakeholder management. - Associate Incidents with other records (i.e.Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.);. - Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. - Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed. - Matrix management of people, processes and resources including third parties - including resolving conflict to move forward to resolution. - Being accountable for resolving the outage via workaround or permanent fix. - Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews. - Supporting and nurturing process improvements and knowledge base improvements. - Continually maintaining and developing tools and resources to manage major incidents effectively. - Providing periodic major incident metrics reports. Qualifications : - ITIL 4 foundation certificate is required.- Incident Management knowledge and experience demonstrating understanding of both SLA & OLA delivery. - Exceptional written and verbal communication skills in English.- Be able to communicate with senior management and translate a technical issue to business language including immediate impact and risk to business.- Meticulous attention to detail;. - Proven critical thinking, deductive reasoning, and problem solving skills;. - Good understanding of production IT Environment and IT Operations;. - Ability to work rotating shifts to support 24/7/365 organization;. (ref:hirist.tech)
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More About this Listing: Incident Manager - ITSM (2-4 yrs) Bangalore/Chennai (DevOps)
Incident Manager - ITSM (2-4 yrs) Bangalore/Chennai (DevOps) is a Executive Manager Job at ALP Consulting located in India. Find other listings like Incident Manager - ITSM (2-4 yrs) Bangalore/Chennai (DevOps) by searching Oodle for Executive Manager Jobs.
Incident Manager - ITSM (2-4 yrs) Bangalore/Chennai (DevOps) is a Executive Manager Job at ALP Consulting located in India. Find other listings like Incident Manager - ITSM (2-4 yrs) Bangalore/Chennai (DevOps) by searching Oodle for Executive Manager Jobs.