Repletio
This listing was posted on hirist.
Customer Success Engineer - System Administration & IT Infrastructure (1-3 yrs)
Location:
Bangalore
Description:
Responsibilities :Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs.Collaborate with sales and customer success managers to onboard new customers, conduct technical demonstrations, and ensure successful implementation of our products or services.Proactively identify opportunities to optimize and enhance the customer experience, providing recommendations and best practices to help customers achieve their goals.Troubleshoot technical issues reported by customers, working closely with our engineering team to resolve complex problems and escalate critical issues as needed.Conduct regular check-ins with customers to gather feedback, assess satisfaction, and identify opportunities for upselling or cross-selling additional products or services.Develop technical documentation, tutorials, and training materials to help customers better understand and utilize our products or services.Assist customers, partners, and sales teams in deployments, upgrades, and maintenance of the LightBeam stack.Stay updated on industry trends and best practices in customer success and technical support, and share knowledge and insights with the team.Requirements :Bachelor's degree in Computer Science, Engineering, or related field.1-3 years of experience in a customer-facing technical role, such as a customer support engineer or solutions engineer.Strong technical background with experience in software development, system administration, or IT infrastructure.Excellent problem-solving skills and the ability to troubleshoot technical issues independently.Outstanding communication and interpersonal skills, with the ability to build rapport and credibility with customers.Proven track record of delivering exceptional customer service and driving customer satisfaction.Ability to multitask and prioritize competing demands in a fast-paced environment.Experience working with SaaS products or cloud-based technologies is preferred.Must have worked on containerized applications, and be familiar with Kubernetes troubleshooting. (ref:hirist.tech)
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Success Engineer - System Administration & IT Infrastructure (1-3 yrs)
Customer Success Engineer - System Administration & IT Infrastructure (1-3 yrs) is a Engineering Engineer Job at Repletio located in India. Find other listings like Customer Success Engineer - System Administration & IT Infrastructure (1-3 yrs) by searching Oodle for Engineering Engineer Jobs.
Customer Success Engineer - System Administration & IT Infrastructure (1-3 yrs) is a Engineering Engineer Job at Repletio located in India. Find other listings like Customer Success Engineer - System Administration & IT Infrastructure (1-3 yrs) by searching Oodle for Engineering Engineer Jobs.