Optimal Virtual Employee
This listing was posted on hirist.
Customer Support Manager - Ticketing System (5-10 yrs) Anywhere in
Location:
Anywhere in India/Multiple Locations
Description:
About the Company :Optimal Virtual Employee is the part of the Optimal Transnational Group. Optimal specializes in all forms of Digital Marketing, Online Marketing, Software Development and Mobile Application Development Services. Outsourcing your needs helps you to utilize your time, money and resources efficiently, which in return boosts your bottom lines. We work and partner with you to provide you with an entire spectrum of IT services using our years of experience and industry insights. We employ proven methodologies, tools and techniques to ensure that our clients reap the maximum benefits. Optimal has seen exponential growth through sheer hard work, determination, perseverance and an unmatchable desire to add value to their clients and provide them with expert recommendations during the association.We at Optimal have had the opportunity to work with the biggest brands and organizations locally as well as in the UK, USA, Europe and Canada.Why Optimal?Work Life BalanceInternational exposureMaximum Growth OpportunitiesPlatform to learn new technologies On-Site OpportunitiesHiring : Customer Support Manager (US Shift)- 24x7 SaaS support- Permanent WFHExperience : 5+ yearsShift : 6:00 PM Onwards5 Days workingMandatory Skills :- JIRA, ServiceNow, network configuration, Rest API, technical graduation- Technical support- JavaScript- SQL- Rest API knowledge- International client- US shiftKey Responsibilities :- Provide second-level and third-level remote technical support to internal and external customers- Assign and troubleshoot to customer support requests received from a ticketing system through to its resolution with a positive client experience- Maintain accurate records of all support activities, progress, actions and status- Analyze problems and implement workarounds, ensuring minimum disruption of service to clients- Communicate and escalate business critical issues across multiple teams- Contribute to improvements in procedures and documentation of resolution activities for the team- Provide an effective interface between end-users and development team by probing and identifying necessary diagnostic information to isolate a problem- Create new trouble tickets and clearly document the defect information for use by Developers and QA Teams- Participate in the after-hours "on-call" schedule for critical issues- Review all system alerts to determine relevancy and urgencySkills :- Excellent verbal, written and interpersonal communication skills- Troubleshooting errors generated in Internet Explorer/Chrome developer tools- Ability to write JavaScript is an advantage- Operating an IT Service Management system, preferably Jira and ServiceNow- Writing SQL scripts for data queries and data patchesKnowledge :- Has basic knowledge in Network Configuration/Debugging, Whitelisting IP, Applying Certificates, SSO, SFTP, LB, IIS Web Server- Has working knowledge of REST APIExperience : Must have at least 4-5 years experience in 24x7 SaaS supportPerks and Benefits :- Monday to Friday working days (Fixed Saturday and Sunday Off)- Pick & Drop Cab facilities (for Females)- One time Meal- Recurring Work Incentives- Performance based bonus- Referral Bonus- Rewards & Recognition- Employee Recreational Activities- Fun Fridays- Team quarterly parties and Annual outings (ref:hirist.tech)
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Support Manager - Ticketing System (5-10 yrs) Anywhere in
Customer Support Manager - Ticketing System (5-10 yrs) Anywhere in is a Customer Service Customer Support Specialist Job at Optimal Virtual Employee located in India. Find other listings like Customer Support Manager - Ticketing System (5-10 yrs) Anywhere in by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Support Manager - Ticketing System (5-10 yrs) Anywhere in is a Customer Service Customer Support Specialist Job at Optimal Virtual Employee located in India. Find other listings like Customer Support Manager - Ticketing System (5-10 yrs) Anywhere in by searching Oodle for Customer Service Customer Support Specialist Jobs.