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Quality Analyst
Location:
Mumbai
Description:
Job Description: Lead Management: Oversee the intake and entry of leads into the CRM (Customer Relationship Management) system. Ensure accurate and timely distribution of leads among sales representatives based on predefined criteria and assignments. Develop and maintain protocols for lead assignment and distribution to optimize sales efficiency and effectiveness. Lead Journey Monitoring: Monitor the entire lead journey from initial contact to conversion, identifying opportunities for process improvement and optimization. Evaluate lead interactions and touchpoints throughout the sales process to ensure quality and compliance with company standards. Implement quality controls to track and measure lead conversion rates and outcomes. Creation and updation of SOPs: Maintain a dynamic SOP document that is regularly updated based on feedback, industry trends, and best practices. Conduct ongoing training sessions and workshops to reinforce SOPs and improve sales team proficiency. Communication Oversight: Evaluate and assess the quality and effectiveness of communication channels used by sales representatives (e.g., phone calls, emails, messaging). Provide constructive feedback and recommendations to improve the clarity, consistency, and impact of sales communications. Collaborate with the sales manager to develop targeted coaching programs aimed at enhancing communication skills. Training and Development: Collaborate with sales leadership to develop and deliver training programs focused on lead management, communication strategies, and sales techniques. Conduct regular training sessions to educate sales teams on best practices, compliance requirements, and CRM utilization. Create training materials, job aids, and resources to support ongoing learning and development initiatives. Data Analysis and Reporting: Collect, analyze, and interpret sales data to identify trends, patterns, and insights related to lead quality, conversion rates, and sales performance. Generate comprehensive reports and dashboards to communicate key metrics and performance indicators to stakeholders. Present findings and recommendations to sales management and cross-functional teams to drive data-driven decision-making. CRM coordination and improvement Work closely with the IT manager to highlight and close all CRM tool gaps and ensure continuous improvement of the tool. Contact Person: Ami Soni (XXXX@uhr.co.in)
Posted:
April 25 on iSmartRecruit
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More About this Listing: Quality Analyst
Quality Analyst is a Quality Assurance QA Analyst Job located in India. Find other listings like Quality Analyst by searching Oodle for Quality Assurance QA Analyst Jobs.
Quality Analyst is a Quality Assurance QA Analyst Job located in India. Find other listings like Quality Analyst by searching Oodle for Quality Assurance QA Analyst Jobs.