This listing was posted on Manatal ATS.
Itsm Administrator
Location:
Pune, Maharashtra
Description:
ITSM Administrator ITSM Manager will manage a dynamic team of the engineers who provide support to the customers. This role will ensure the teams customer-friendly approach for resolving the O365/Azure technology related issues. Director role will also produce customer reports, including SLA reports and be responsible for seeing that all SLAs are met. This person will also provide leadership and drive team duties, including remote troubleshooting, documentation of customer interactions, and processing customer requests, to completion. Required Administrative Experience: Processing tickets, submitting tickets, creating tickets, ticket workflows, ticket management Change Management Customer Onboarding Experience Administering Service Integration: Azue DevOps + MS Projects* Confluence Jira Work Management M365 TEAMS + MS Project + MS Visio Dynamics 365 Business Central (Projects*) Change Management Certification (e.g., Prosci).+ Major Incident Management Atlassian Cloud Suite Strong knowledge of web based technologies Incident Management, Problem Management, Service Request Management Configuration Management Agreement/Contract Management Knowledge Management with Search Integration Workflows & Automation Streams Service Catalog Extensive Service Desk Management Power BI Reports Service Desk Agent Dashboards Codeless Configuration Business Rules Advanced Access Control & Multi-tenancy Time Entry Automated Time Capture Mobile Responsive Business and Technical Services SLA Management including Entitlements Change notices Approval Management REQUIREMENTS: Proficiency in CRM, Microsoft Office, Teams, SharePoint, PowerApps (PL200+) & Power AutomationFlows (Power Automate) PL400 (+)Strong English Fluency: All team members must be fully fluent and have an excellent command of the English language, both written and verbal. This is an absolute must for the role.Minimum Education: University /BS
Company:
ITC Worldwide
Posted:
April 25 on Manatal ATS
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More About this Listing: Itsm Administrator
Itsm Administrator is a Clerical Administrator Job at ITC Worldwide located in Pune MH. Find other listings like Itsm Administrator by searching Oodle for Clerical Administrator Jobs.
Itsm Administrator is a Clerical Administrator Job at ITC Worldwide located in Pune MH. Find other listings like Itsm Administrator by searching Oodle for Clerical Administrator Jobs.