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Support Engineer - Service Level Agreement (3-5 yrs) Hyderabad (DevOps) | Engineer in Engineering 1

Sampoorna Consultants Pvt. Ltd

This listing was posted on hirist.

Support Engineer - Service Level Agreement (3-5 yrs) Hyderabad (DevOps)

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Location:
Hyderabad
Description:

Core role responsibilities :- To understand customer needs and business objectives- To manage an incident while adhering to SLAs throughout its life cycle.- To work within well-defined system support guidelines.- Investigating, diagnosing, troubleshooting, and identifying solutions to platform issues.- To prioritize and respond to incident alerts and support calls. Determine and coordinate with teams that are critical to the event resolution.- To reproduce faults/cause in house related to system/network problems.- Take the lead in the development and presentation of post-event root cause analysis reports as required.- Execute system configuration changes (change request) as per given access rights and necessary approvals within a stipulated time frame.- To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.- collaborate with other Technical Support Engineers on cases to help develop knowledge and skills.- Create knowledge base articles to capture new learnings for reuse throughout the organization- Develop and implement feedback mechanisms for use in preventing future support process break downs.- Works on unusually complex problems and provides solutions which are highly innovative.- Analysis of traffic and tuning of solution for maximum security and value add to Operator- Analysis of reports and logs and presentation of results to customer and/or account manager (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Sampoorna Consultants
Posted:
April 25 on hirist
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More About this Listing: Support Engineer - Service Level Agreement (3-5 yrs) Hyderabad (DevOps)
Support Engineer - Service Level Agreement (3-5 yrs) Hyderabad (DevOps) is a Engineering Engineer Job at Sampoorna Consultants located in India. Find other listings like Support Engineer - Service Level Agreement (3-5 yrs) Hyderabad (DevOps) by searching Oodle for Engineering Engineer Jobs.