BLACK BOX NETWORK SERVICES INDIA PRIVATE
This listing was posted on hirist.
Black Box - L3 Cisco Collaboration Engineer - Routing & Switching (8-10 yrs)
Location:
Bangalore
Description:
About the job :Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location : BangaloreMode : Work from OfficeShift timing : Rotational shiftsPrimary Roles & Responsibilities :- Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.- Install and configure voice gateways as part of the Collaboration solutions- Install and configure LAN switches and networking components- Establish QOS policies- Install and configure SIP border solutions (CUBE and other SBC's)- Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.- Troubleshoot integrated technology issues and maintain an accurate issues list.- Provide systems administration training to clients- Learn to understand the customer environment (technical and political) and when to escalate.- Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)- Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes- Assist support technicians in troubleshooting client installation- Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities.- Ensure further expansion of skill-set in the products & services that Black Box supports.- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.- Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.- Perform other duties as assignedKnowledge, Skills, Abilities :- Accountability : Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs, and performs one's job with the broader goals in mind.- Looks beyond the requirements of one's own job to offer suggestions for improvements of overall organization operations.- Takes personal ownership in organization's success.- Customer Focus : Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer.- Considers the impact on the external customer when taking action, setting policies or carrying out one's own job tasks.- Looks for external trends that are likely to shape the wants and needs of customers in the near future.- Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.Decision Making : Makes good decisions using a combination of analysis, knowledge, experience, and judgment.- Analyzes and distinguishes core problems by looking at the symptoms.- Resolves key issues behind major problems in the short term while developing and executing long term solutions.- Has a strong record for making decisions that are correct and accurate.- Applies strategies to implement effective decision making during crises.Interpersonal Relationships : - Demonstrates appropriate and professional behavior at all times.- Uses a high degree of tact and diplomacy in working with others.- Models and exercises sound judgment regarding personal conduct.- Is aware of one's own style or preference and its impact on others.- Earns the respect of others.Problem Solving and Critical Thinking : Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.- Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way.- Identifies the information needed to solve a problem effectively.- Gets input from internal/external contacts who are closest to the problem. Education / Experience Requirements :- CCNP Voice/Collaboration or equivalent experience.- (CCIE Voice/Collaboration strongly preferred)- Bachelors degree and/or equivalent work/military experience (5+ years).This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications : - Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.- Experience designing collaboration solutions given client requirements and goals- Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs- Strong understanding of cloud and virtualization technologies- Automation, orchestration and/or development experience a plus- Ability to manage and coordinate multiple projects- Excellent communications and documentation skills (ref:hirist.tech)
Education/experience:
7 To 10 Years
Company:
Black Box Network Services India
Posted:
April 26 on hirist
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More About this Listing: Black Box - L3 Cisco Collaboration Engineer - Routing & Switching (8-10 yrs)
Black Box - L3 Cisco Collaboration Engineer - Routing & Switching (8-10 yrs) is a Engineering Engineer Job at Black Box Network Services India located in India. Find other listings like Black Box - L3 Cisco Collaboration Engineer - Routing & Switching (8-10 yrs) by searching Oodle for Engineering Engineer Jobs.
Black Box - L3 Cisco Collaboration Engineer - Routing & Switching (8-10 yrs) is a Engineering Engineer Job at Black Box Network Services India located in India. Find other listings like Black Box - L3 Cisco Collaboration Engineer - Routing & Switching (8-10 yrs) by searching Oodle for Engineering Engineer Jobs.