BLACK BOX NETWORK SERVICES INDIA PRIVATE
This listing was posted on hirist.
Black Box - Wireless Engineer - Distributed Antenna System (5-7 yrs) Bangalore
Location:
Bangalore
Description:
About the job :Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hoursWork location : BangaloreMode : Work from OfficeShift timing : Rotational shiftsPrimary Roles & Responsibilities :- Provide Tier 3 escalation support for clients requiring expert troubleshooting on various technical matters involving hardware, software, and wireless connectivity issues.- Identify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner.- Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions.- Provide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make findings available for future troubleshooting and analysis.- Develop and maintain professional and productive relationships with clients, infrastructure vendors such as ISPs and Carrier Services, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations.- Determine the need to deploy field service resources required to deliver client service requests via incident management and dispatch processes through the service desk.- Continuously expand, research and leverage knowledge of market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.- Meet all financial performance objectives for area of responsibility and take corrective action as needed.- Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution.- Proactively identify and remove barriers to meeting client expectations.- Provide timely documentation of issues, action plan and outcome.- Achieve all client satisfaction objectives and internal and external SLAs.- Monitor service desk tickets volume, identify trends in problem activity, document findings and make available for future client troubleshooting issues and ensure timely closure of all assigned tickets.- Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.- Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance.- Achieve performance targets established by leadership for applicable Key Performance Indicators.- Perform other duties as assigned by management.Knowledge, Skills, Abilities :- Accountability : Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs, and performs one's job with the broader goals in mind.- Looks beyond the requirements of one's own job to offer suggestions for improvements of overall organization operations.- Takes personal ownership in organization's success.Customer Focus : Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer.- Considers the impact on the external customer when taking action, setting policies or carrying out one's own job tasks.- Looks for external trends that are likely to shape the wants and needs of customers in the near future.- Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.Business Acumen : Interprets situations and events from a business standpoint in order to make decisions that are consistent and congruent with the organizations strategic direction and goals.- Demonstrates the ability to use technology to enhance decision making, and provide cost-effective organizational and management tools.- Aligns policies for a consistent and united business approach.- Increases cooperation and communications between departments.Decision Making : - Makes good decisions using a combination of analysis, knowledge, experience, and judgment.- Analyzes and distinguishes core problems by looking at the symptoms.- Resolves key issues behind major problems in the short term while developing and executing long term solutions.- Has a strong record for making decisions that are correct and accurate.- Applies strategies to implement effective decision making during crises.Results Focused : - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement.- Sets and maintains high performance standards for self and others that support organization's strategic plan.Education / Experience Requirements :- Bachelor's Degree in Electrical Engineering, or related field, or equivalent, relevant experience.- Minimum of 5 years with of Wireless Distributed Antenna Systems (DAS) support engineering responsibilities involving complex client requirements assessment, solutions design and implementation within the technology services industry.- Experience with wireless carrier or Managed Service Provider environment preferred.- Wireless DAS engineering technical experience - DAS installation, greenlighting, commissioning, and maintenance of in-building DAS systems or 2-way radio systems- Ability to swiftly interpret DAS alarms to determine root cause and action required.- High density wireless environments iBwave, CommScope, Corning or JMA Wireless or related certifications preferred - Strong understanding of wireless test software (e.g., TEMS, JDSU, Pocket) and RF testing tools (e.g., CW, Spectrum Analyzer, Coax Line Sweep, PIM Test, Anritsu) preferred.- End-to-end process thinker, with proven experience in business processes and workflow design.- Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation.- Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.- Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.- Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, AutoCAD, service delivery management tools such as ServiceNow and related cloud based technology systems. (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Black Box Network Services India
Posted:
April 26 on hirist
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More About this Listing: Black Box - Wireless Engineer - Distributed Antenna System (5-7 yrs) Bangalore
Black Box - Wireless Engineer - Distributed Antenna System (5-7 yrs) Bangalore is a Engineering Engineer Job at Black Box Network Services India located in India. Find other listings like Black Box - Wireless Engineer - Distributed Antenna System (5-7 yrs) Bangalore by searching Oodle for Engineering Engineer Jobs.
Black Box - Wireless Engineer - Distributed Antenna System (5-7 yrs) Bangalore is a Engineering Engineer Job at Black Box Network Services India located in India. Find other listings like Black Box - Wireless Engineer - Distributed Antenna System (5-7 yrs) Bangalore by searching Oodle for Engineering Engineer Jobs.