Aricent
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IT Support Engineer (3-13 yrs) Gujarat/Ahmedabad/Gandhinagar/Vadodara/Baroda/...
Location:
Gujarat/Ahmedabad/Gandhinagar/Vadodar...
Description:
Role : IT Support Engineer Job description :- The candidate needs to provide comprehensive technical support to CloudKaptan employees.- Research, resolve, and respond to inquiries received via web chat, telephone calls, email, and ticketing system, all in a timely manner, in accordance with team standards.- Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing proposed fixes, and follow-up to ensure the problem has been resolved.- Maintaining Asset Inventory according to company policies.- Coordinate with Sales and Procurement Partner ensuring timely delivery of new resources.- Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.- Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.- Assists with activities to triage and escalate any system or network outage to reduce downtime.- Installing and configuring user laptops/desktops/mobile devices- Responding to L1/L2 IT support requests- Interact with users to diagnose software, networking, or hardware issues- Providing technical support on-site or via remote-access systems. Conduct screenshare sessions if required- Repairing hardware malfunctions, software issues, and networking problems- Properly escalate unresolved issues to engineering team- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Will be required to participate in 24x7 on-call rotation- End user education on newer tools and systems being implemented- On boarding and off boarding activities related to IT.- L1/L2 knowledge in networking-- Basic networking knowledge about TCP/IP, LAN, WAN, routers, access points & switches- Collaborating with the IT department on the deployment and maintenance of network technologies.Installing, configuring, and updating network software as well as maintaining hardware and network devices.Candidate's Basic Qualification :- Bachelor's degree in Computer science or IT-related field.- Must have knowledge of Mac OS and Microsoft Windows 10.- Strong verbal and written skills and proven ability to communicate with technical and non-technical staff.- Display a commitment to quality and strong multi-tasking skills.- Adherence to shift schedules and timeliness are key requirementsCandidate's Preferred Qualification :- Advanced MacOS systems administration skills.- Strong troubleshooting skills in very complex systems.- Experience with MDM tools like In Tune, Jamf, ManageEngine, Munki, etc- Ability to explain complex IT concepts in simple term (ref:hirist.tech)
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More About this Listing: IT Support Engineer (3-13 yrs) Gujarat/Ahmedabad/Gandhinagar/Vadodara/Baroda/...
IT Support Engineer (3-13 yrs) Gujarat/Ahmedabad/Gandhinagar/Vadodara/Baroda/... is a Technology IT Specialist Job at Aricent located in India. Find other listings like IT Support Engineer (3-13 yrs) Gujarat/Ahmedabad/Gandhinagar/Vadodara/Baroda/... by searching Oodle for Technology IT Specialist Jobs.
IT Support Engineer (3-13 yrs) Gujarat/Ahmedabad/Gandhinagar/Vadodara/Baroda/... is a Technology IT Specialist Job at Aricent located in India. Find other listings like IT Support Engineer (3-13 yrs) Gujarat/Ahmedabad/Gandhinagar/Vadodara/Baroda/... by searching Oodle for Technology IT Specialist Jobs.