Enhanceplus
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Technical Support - Cloud Escalation (1-3 yrs) Gurgaon/Gurugram (DevOps)
Location:
Gurgaon/Gurugram
Description:
Job Description :The Advisor I, Technical Support (Cloud Escalation Engineer) responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.It is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.CERTIFICATE REQUIRED ( Any 2) among these :- DYNAMIC 365- MICROSOFT 365- MICROSOFT AZURE- AZ-104, AZ-900,AZ-500- ALIBABA CLOUD- AWS SC-900- CLOUD PRACTITIONERRole and Key Responsibilities :- Oversee daily operations, ensuring timely issue resolution.- Provide technical expertise in complex problem-solving scenarios.- Technical Support to the team- Technical reviews on cases- Conduct triages/trainings to upskill new hires and existing resources- Responsible to create a technical bench strength within the team- Collaborate within LOBs/PODs in collaboration scenarios- Interact and host discussions with Client(PTA's)- Responsible to review and update training curriculum- Take high visibility and complex escalations- Audit sample cases for compliance check (Timely Closures, Follow ups etc.)Key skills & knowledge :- Extensive experience in Active Directory support and administration.- Experience with ADCS, ADFS. Group Policy, User Logon, AD Performance.- Proven leadership skills in a technical support environment (ref:hirist.tech)
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More About this Listing: Technical Support - Cloud Escalation (1-3 yrs) Gurgaon/Gurugram (DevOps)
Technical Support - Cloud Escalation (1-3 yrs) Gurgaon/Gurugram (DevOps) is a Technology Technical Support Job at Enhanceplus located in India. Find other listings like Technical Support - Cloud Escalation (1-3 yrs) Gurgaon/Gurugram (DevOps) by searching Oodle for Technology Technical Support Jobs.
Technical Support - Cloud Escalation (1-3 yrs) Gurgaon/Gurugram (DevOps) is a Technology Technical Support Job at Enhanceplus located in India. Find other listings like Technical Support - Cloud Escalation (1-3 yrs) Gurgaon/Gurugram (DevOps) by searching Oodle for Technology Technical Support Jobs.