Squareroot Consulting Pvt Ltd
This listing was posted on hirist.
L3 Java Technical Support Lead (8-10 yrs) Bangalore (DevOps)
Location:
Bangalore
Description:
Job Title : Java Level 3 Technical Support EngineerLocation : Bangalore (Hybrid)Experience : 8 to 10 YearsWe are seeking a highly skilled and motivated Java Level 3 Technical Support Engineer to join our dynamic team. As the L2/L3 Team Lead in Technical Support, you will be responsible for providing leadership and direction to a team of technical support professionals. This role involves overseeing issue verification, root cause analysis, and driving effective solutions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to mentor and lead a team. Responsibilities : - Lead and oversee the verification and validation of reported issues for timely resolution. - Spearhead root cause analysis and debugging procedures to identify and address underlying technical issues. - Exercise authority in managing the severity, priority, and timelines for issue resolution. - Take charge of configuration updates as required for system enhancements or issue resolution. Delegate infrastructure, service, or report job issues to the Network Operations Center (NOC) team for efficient resolution. - Direct hotfix code development (Java and databases) and validation for code-related challenges. - Collaborate effectively with the engineering team for resolution of complex code issues. - Cultivate transparent communication with L1 support and upper management, ensuring a clear flow of information. - Provide leadership and mentorship to the L2 support team, ensuring efficiency and effectiveness in issue resolution.- Drive continuous improvement in issue resolution processes and ensure comprehensive documentation of procedures. Expertise AND Qualification :- Bachelor's degree in Computer Science, Information Technology, or a related field. - Total Experience of about 8 - 10 years, and leading the team from last 3 - 5 years. - Proven experience in a technical support role, with a focus on issue resolution and team leadership.- Strong knowledge of Java and databases, with the ability to direct hotfix code development. - Excellent problem-solving and root cause analysis skills. - Effective communication skills with both technical and non-technical stakeholders. - Leadership and mentoring abilities to guide and develop the L2 support team. - Commitment to continuous improvement and documentation of support processes. (ref:hirist.tech)
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: L3 Java Technical Support Lead (8-10 yrs) Bangalore (DevOps)
L3 Java Technical Support Lead (8-10 yrs) Bangalore (DevOps) is a Technology Technical Support Job at Squareroot Consulting located in India. Find other listings like L3 Java Technical Support Lead (8-10 yrs) Bangalore (DevOps) by searching Oodle for Technology Technical Support Jobs.
L3 Java Technical Support Lead (8-10 yrs) Bangalore (DevOps) is a Technology Technical Support Job at Squareroot Consulting located in India. Find other listings like L3 Java Technical Support Lead (8-10 yrs) Bangalore (DevOps) by searching Oodle for Technology Technical Support Jobs.