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Salesforce CRM Admin Manager
Location:
Pune, Maharashtra
Description:
We are hiring for a Salesforce Admin Manager role! If you are a seasoned Salesforce administrator with a knack for optimizing processes and driving businesssuccess, managing a team, we want to hear from you! Essential: ● Proficiency in Salesforce platform configuration and customization.● Understanding of Salesforce data model, including objects, fields, and relationships.● Knowledge of Salesforce automation tools such as Process Builder, Flow, and Workflow Rules.● Experience with Salesforce Lightning Experience and Lightning App Builder.● Ability to create and manage user profiles, roles, permission sets, and sharing rules.● Familiarity with Salesforce security best practices and data governance.● Understanding of Salesforce integrations with external systems using REST and SOAP APIs.● Experience with Salesforce data migration tools and techniques● Leadership and team management skills● Analytical thinking and problem-solving capabilities● Ability to translate business requirements into technical solutions● Project management skills to plan, execute, and oversee Salesforce initiatives.● Continuous learning and staying updated on Salesforce platform updates and best practices Desired: ● Basic Salesforce Developer knowledge, not aspiring a developer role, but creative andcomfortable to drive admin role passionately, by managing a small team● Good to have Salesforce Admin, Developer certifications● Has worked in product based companies● Has worked in startup companies, who understands Saas based startup culture, and its nittygritties A) Key Responsibilities ● Lead and oversee a team of 3-4 CRM Analysts, with 30% of the role dedicated to managerialduties, and the remaining 70% focused on individual contributor responsibilities ● Salesforce Administration: Creating custom objects, process builder, flows/ workflows, customfields, lookups, new page layouts, beautification of page layouts, Hubspot integration withSalesforce, raise support tickets with Salesforce on critical issues and drive them to closure ● Access Standardization: Implement and maintain access standardization in Salesforce throughOrganization-Wide Defaults (OWD), Profiles, Sharing settings, and Permission Sets. ● Sales Rep Handover: Manage the smooth transition of Accounts from outgoing sales reps totheir replacements to ensure uninterrupted business operations. ● Sales Tools Review: Periodically review and assess the usage of sales tools such as MME,Salesforce, Aircall, etc., ensuring awareness of licenses in hand.● Contract Renewal Management: Take ownership of managing and approving contract renewalswhen invoices are generated for tools owned by the company. ● Dashboard Creation: Design and create dashboards to monitor key metrics including Leads,Opportunities, Revenue, Activities, and Pipeline for sales PODs as required by the SalesTeam/Management. ● Administration and Support: Administer and provide support for Sales tools, ensuring timelyresolution of user requests and issues. ● Salesforce User Management: Manage Salesforce application user profiles, roles, permissions,and implement security measures at the object, field, and record levels. ● Record Reassignment: Perform Account/Task/Lead/Opportunity/Contact reassignments asnecessary to align with organizational needs. ● Data Management and Cleanup: Conduct routine Salesforce data management and cleanuptasks to maintain data integrity and accuracy. ● Advanced Field Creation: Create and manage various advanced fields such as pick lists, customformula fields, field dependencies, automated alerts, and field updates based on businessrequirements. ● Process Optimization: Identify and rectify gaps in Salesforce business processes, workingtowards continuous improvement. ● Documentation: Maintain documentation for new implementations and changes made inSalesforce configurations. ● Aircall Task Reassignments: Manage Aircall task reassignments to Sales Reps and create lowbalance opportunities in the CRM based on low balance alert inbox, ensuring timely follow-ups. ● Collaboration with Leadership and Sales Team: Collaborate closely with leadership and thesales team to identify systems, data, or process needs that contribute to revenue growth andstreamline the sales process. ● Issue Resolution: Own and execute fixes for gaps arising from the reconciliation of reports,ensuring data consistency and accuracy. B) Key Result Areas - Mention Metrics (TAT, C-SAT, Quota etc.) not targets i.e. how success ismeasured in this role? ● Effective Team Leadership: Ability to lead a team of CRM Analysts to achieve goals andobjectives. ● High User Adoption: Ensuring that Salesforce is effectively utilized by all stakeholders, with highlevels of user engagement and satisfaction. Timely Project Delivery: Successfully managing Salesforce projects, ensuring they are deliveredon time, and meeting business requirements. ● Risk Mitigation: Proactively identifying and addressing potential risks related to data security,compliance, and system performance. ● Positive Stakeholder Feedback: Receiving positive feedback from stakeholders, including users,managers, and executives, on the effectiveness of Salesforce in supporting their businessneeds. ● Training and Development: Providing effective training and development opportunities forteam members to enhance their Salesforce skills and knowledge. ● Alignment with Business Objectives: Ensuring that Salesforce aligns with and supports theorganizations overall business objectives and strategic initiatives.Powered by JazzHR
Company:
Screen Magic Mobile Media
Posted:
April 29 on The Resumator
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More About this Listing: Salesforce CRM Admin Manager
Salesforce CRM Admin Manager is a Clerical Admin Manager Job at Screen Magic Mobile Media located in Pune MH. Find other listings like Salesforce CRM Admin Manager by searching Oodle for Clerical Admin Manager Jobs.
Salesforce CRM Admin Manager is a Clerical Admin Manager Job at Screen Magic Mobile Media located in Pune MH. Find other listings like Salesforce CRM Admin Manager by searching Oodle for Clerical Admin Manager Jobs.