RapidBraiins
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JSM Engineer - ITSM (5-8 yrs) Bangalore/Anywhere in India/Multiple Locations
Location:
Bangalore/Anywhere in India/Multiple
Description:
Jira Service Management Engineer :- The JSM Engineer will play a critical role in implementing, customizing, and managing our Jira Service Management environment to improve our IT service delivery, incident management, and operational efficiency. - This position requires a blend of technical expertise, project management skills, and a deep understanding of ITIL practices. - The core qualities of the JSM Engineer: Proficiency in Jira Service Management administration. - Strong understanding of IT service management processes. - Understanding SLDC, familiarity with agile methodologies. - Strong knowledge of ITIL and its application to IT service management. - Scripting language knowledge such as Python or JavaScript. - Excellent problem-solving skills and the ability to work independently as well as part of a team. - Demonstrated ability to manage multiple priorities and thrive in a fast-paced, deadline-driven environment. - Outstanding communication skills, both written and verbal, with the ability to train and support users at various technical skill levels. - Fluent in English (other languages are an advantage). What we need from the JSM Engineer: - Work on the end-to-end implementation of Jira Service Management (JSM) within our internal squad, ensuring a seamless integration that enhances our IT service management capabilities. - Design, configure, and customize JSM to fit our organization's specific needs, including setting up service desks, incident and problem management, service request management, asset management, change management, and other practices. - Work closely with various stakeholders to gather and analyze requirements, ensuring that the JSM implementation aligns with business goals and IT service management best practices according to the ITIL framework. - Facilitate requirement definition with users, guiding them in articulating their needs and translating these into technical requirements to ensure the JSM setup effectively addresses user demands and IT operational needs. - Develop and maintain comprehensive documentation of JSM configurations, workflows, and procedures, ensuring clarity and ease of use for end-users and internal IT staff. - Implement reporting and dashboard features within JSM to provide real-time insights into IT operations, service performance, and compliance with SLAs, aiding in continuous improvement efforts. - Collaborate with IT security to ensure that the JSM implementation adheres to security policies and data protection regulations, safeguarding sensitive information and maintaining high standards of data integrity and security. - Provide ongoing support and expert advice to users and the IT team, resolving any JSM-related issues promptly and efficiently to minimize disruptions to business operations. (ref:hirist.tech)
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More About this Listing: JSM Engineer - ITSM (5-8 yrs) Bangalore/Anywhere in India/Multiple Locations
JSM Engineer - ITSM (5-8 yrs) Bangalore/Anywhere in India/Multiple Locations is a Engineering Engineer Job at Rapidbraiins located in India. Find other listings like JSM Engineer - ITSM (5-8 yrs) Bangalore/Anywhere in India/Multiple Locations by searching Oodle for Engineering Engineer Jobs.
JSM Engineer - ITSM (5-8 yrs) Bangalore/Anywhere in India/Multiple Locations is a Engineering Engineer Job at Rapidbraiins located in India. Find other listings like JSM Engineer - ITSM (5-8 yrs) Bangalore/Anywhere in India/Multiple Locations by searching Oodle for Engineering Engineer Jobs.