Azentio Software Pvt Ltd.
This listing was posted on hirist.
Product Support Engineer - ERP Solutions (5-7 yrs) Bangalore (DevOps)
Location:
Bangalore
Description:
Job Description :Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE- (Universal Lending), AMLOCK- (Anti-Money Laundering & Compliance software suite), PREMIA- Astra (Core Insurance software), ORION- (Enterprise Resource Planning software) and MFUND Plus- (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners. Azentio offers a comprehensive range of products - serving core operations to modern digital needs - for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution. At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence - excellence in our products, our services, our ideas, and our people.Responsibilities :- Oversee the day-to-day operations of the team to ensure effective and efficient performance- Working with the PM team during the sprint releases to help enhance the product with long-term solutions for customer/product issues- Ensure 100% compliance to support SLAs- Coach individual contributors to proactively engage clients to support and drive adoption and usage of specific products and features within the Orion solution, ensuring maximum business benefits for the client- Coach individual contributors to ensure regular account outreach, report generation, and effective client engagement- Ensure team is meeting expectations and meeting quarterly objectives and commitments- Interact closely with Product Engineering team to resolve product architectural issues- Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product issues effectively.- Working cross-functionally with Support, QA, Engineering and PM teams to ensure timely responses and resolutions for customer/product issues- Updating tickets in a timely manner.- Providing regular reports to the management on product performance and customer issues.- Managing prioritization and trade-offs between customer experience, business impact and product performance.- Oversee the resolution of customer inquiries, issues, and escalations in a timely and efficient manner, ensuring customer satisfaction and retention.Qualifications :- Proven experience in a product support or customer service leadership role, preferably in a technology or SaaS company.- Strong leadership skills with the ability to inspire and motivate a team.- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.- Analytical mindset with the ability to leverage data and metrics to drive decision-making and process improvements.- Solid understanding of customer relationship management (CRM) systems and support tools.- Experience working in an agile environment.- ERP experience would be a plus (ref:hirist.tech)
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Product Support Engineer - ERP Solutions (5-7 yrs) Bangalore (DevOps)
Product Support Engineer - ERP Solutions (5-7 yrs) Bangalore (DevOps) is a Engineering Engineer Job at Azentio Software located in India. Find other listings like Product Support Engineer - ERP Solutions (5-7 yrs) Bangalore (DevOps) by searching Oodle for Engineering Engineer Jobs.
Product Support Engineer - ERP Solutions (5-7 yrs) Bangalore (DevOps) is a Engineering Engineer Job at Azentio Software located in India. Find other listings like Product Support Engineer - ERP Solutions (5-7 yrs) Bangalore (DevOps) by searching Oodle for Engineering Engineer Jobs.