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Ass Manager - Customer Service Mum
Location:
Mumbai, Maharashtra
Description:
Job Role: Assistant Manager-Customer Service Management (Affordable Loans) Location: Mumbai (Andheri Saki Naka) CTC: Upto 5 LPA Fluency in Tamil is a prerequisite for this position Required Skills Inbound Voice Calling Communication Skills Customer management Proficiency in Tamil Language Roles & Responsibilities 1. Responding to the Customers on their queries received on incoming calls and emails. 2. Outbound calls for query resolution, call back requests received from customer. 3. Cross functional co-ordination with functional representative to obtain resolution 4. End to end query/request and complaint resolutions on emails. 5. Triggering manual communications to customer via email and SMS 6. Preparing Dashboards 7. Attending to Walk in Customers to resolve their queries 8. Ensuring 1st response and resolution within defined timelines 9. Correct identification and tagging of query, request and complaint
Industry:
Accounting & Finance
Posted:
May 9 on iSmartRecruit
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More About this Listing: Ass Manager - Customer Service Mum
Ass Manager - Customer Service Mum is a Customer Service Customer Service Representative Job located in Mumbai MH. Find other listings like Ass Manager - Customer Service Mum by searching Oodle for Customer Service Customer Service Representative Jobs.
Ass Manager - Customer Service Mum is a Customer Service Customer Service Representative Job located in Mumbai MH. Find other listings like Ass Manager - Customer Service Mum by searching Oodle for Customer Service Customer Service Representative Jobs.