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Support Engineer (4-5 yrs) Guwahati/Meerut (DevOps) | Engineer in Engineering Job at Aliqan Servic1

Aliqan Services Private Limited

This listing was posted on hirist.

Support Engineer (4-5 yrs) Guwahati/Meerut (DevOps)

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Location:
Guwahati/Meerut
Description:

We are hiring a Support Engineer for one of our client MNC.Job location : Meerut / GuwahatiExp : 4+ years Job Type : Full-Time (Permanent)Job Description : Trilliant is seeking a Support Engineer who is responsible for supporting Trilliant's existing and new customers, maintaining their Production environment, and managing their issues based on the support level agreements (SLAs). - Works closely with Engineering to help understand, isolate, and resolve problems.- Performs escalation of critical issues and ensures that the support group can help the customer in a timely manner. - Manage the after-hours and weekend support for select customers and be an escalation point for critical issues. Track and report on the support group metrics and customer service performance.Position Responsibilities :- Provide customer support based on service level agreements (SLAs) including hardware, software, and firmware- Manage customer accounts including cloud hosting and third-party components- Manage customer relationships and be the face of Trilliant- Perform service management and change control- Manage SaaS service including Trilliant applications, access, and control.- Works with the customer on deploying patches/upgrades to their production environment- Works with engineering teams to resolve customer issues that have not been solved through problem replication or known solutions.- Track and report metrics on customers' SLAs and expenses- Host meetings with internal teams as required to keep all stakeholders informed of high-profile / impact customer issues as recorded in the issue management system- Manage and progress all issues recorded in Trilliant's issue management system.- Daily reviews and updates of Trilliant's issue management system- Be part of an on-call staff and be an escalation point for critical issues - Other duties as assigned (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Aliqan Services
Posted:
May 9 on hirist
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More About this Listing: Support Engineer (4-5 yrs) Guwahati/Meerut (DevOps)
Support Engineer (4-5 yrs) Guwahati/Meerut (DevOps) is a Engineering Engineer Job at Aliqan Services located in India. Find other listings like Support Engineer (4-5 yrs) Guwahati/Meerut (DevOps) by searching Oodle for Engineering Engineer Jobs.