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Datamatics - IT Helpdesk Manager - Ticketing System (5-12 yrs) Mumbai (DevOps) | Help Desk in Cust1

Datamatics

This listing was posted on hirist.

Datamatics - IT Helpdesk Manager - Ticketing System (5-12 yrs) Mumbai (DevOps)

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Location:
Mumbai
Description:

Job Description :Essential Functions :- Provide management, direction, and leadership for the helpdesk team.- Support all employee on & off Boarding activities including configuring, equipment, installing software, setting up email/telephones, VPN accounts and other services, setting up accounts and access rights based on role, providing employees office access.- Coach and develop team members to maintain exceptional levels of service to employees. - Advise and mentor staff to meet established goals, provide technical guidance, and guide career development.- Perform staff 1-1s, annual performance evaluations and recommendations for staff quarterly bonuses based on goals and performance.- Provide support and troubleshooting to local and remote staff for all aspects of IT.- Working with other operations staff (systems administrators, network engineers, DBAs) when necessary to insure staff have the equipment, software, and access to perform their jobs productively.- Develop, implement, maintain standards documents, policies, and runbooks for helpdesk operations.- Identifies diagnoses and resolves issues for users of the internal systems and applications, personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.- Maintains asset and software inventory. Works with Operations management and Finance to acquire new assets based on approved budgets and approved needs.- Obtains quotes and places orders with vendors/providers to acquire equipment and software in support of staff and Operations needs for data center equipment.- Develop a detailed project plan and provide regular status updates on projects.- Set and track helpdesk team KPIs and report to operation management team.Essential Requirements :- Experience with managing and administering Windows 10, Active Directory, Microsoft Office, and O365.- 2+ years of management experience in organizing, planning, and executing large-scale projects from conception through implementation.- A track record as a coach, mentor, and developer of talent.- Strong interpersonal skills with a focus on customer service.- Ability to drive to big picture goals and milestones while maintaining a strong attention to detail.- Self-motivated and excellent time management and organizational skills.- Experience with JAMF to manage and administer Apple devices.- Experience working with SSO and SAML.- Working knowledge of VMware Linux Workstation and Mac.- Ability to solve problems quickly and automate processes.- Experienced supporting major PC components i.e. desktops, laptops, printers, tablet, monitors.- Experienced working with the JIRA ticketing system.- Solid understanding of networking, video conferencing, and AV system.- Good communication and presentation skills (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Datamatics
Posted:
May 10 on hirist
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More About this Listing: Datamatics - IT Helpdesk Manager - Ticketing System (5-12 yrs) Mumbai (DevOps)
Datamatics - IT Helpdesk Manager - Ticketing System (5-12 yrs) Mumbai (DevOps) is a Customer Service Help Desk Job at Datamatics located in India. Find other listings like Datamatics - IT Helpdesk Manager - Ticketing System (5-12 yrs) Mumbai (DevOps) by searching Oodle for Customer Service Help Desk Jobs.