ALIQAN Technologies
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Support Engineer - ITSM (4-8 yrs) Bangalore/Anywhere in India/Multiple Locations
Location:
Bangalore/Anywhere in India/Multiple
Description:
Position Responsibilities:- Provide customer support based on service level agreements (SLAs) including hardware, software, and firmware- Perform service management and change control- Manage SaaS service including Trilliant applications, access, and control.- Works with the customer on deploying patches/upgrades to their production environment- Works with engineering teams to resolve customer issues that have not been solved through problem replication or known solutions.- Track and report metrics on customers' SLAs and expenses- Host meetings with internal teams as required to keep all stakeholders informed of high-profile / impact customer issues as recorded in the issue management system- Manage and progress all issues recorded in issue management system.- Daily reviews and updates of Trilliant's issue management systemPosition Requirements:- Experience in Customer Support for Production Systems- Experience in AWS deployment, management, and maintenance- Experience with virtual machine and server management- Experience with Operating Systems such as Unix/Linux/CentOS and Microsoft Server- Ability to establish and maintain effective working relationships with management, co-workers, staff at all levels, customers, and outside contacts of diverse backgrounds while representing Trilliant- Experience in utilities and Advanced Electrical Metering (Smart Meters)- Use of SQL quarries against a database such as Oracle, MySQL, or MSSQL with manipulation of CSV files- Experience with protocols such as SSH, Telnet, FTP, TCP/IP, DHCP, NTP, and Remote connection software- Proficiency in Microsoft Office Tools such as Word, Excel, Visio, and Outlook- Knowledge of Docker, Kubernetes, and other deployment tools is a plus- Able and willing to work a flexible schedule and/or overtime as needed to meet required deadlinesEducation/Certification:- College degree in computer sciences, computer networking, or related field.- Related work and or military experience will also be considered- Certifications in the computer field are highly desired (ie AWS CCNA, MCSE, MCP) (ref:hirist.tech)
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More About this Listing: Support Engineer - ITSM (4-8 yrs) Bangalore/Anywhere in India/Multiple Locations
Support Engineer - ITSM (4-8 yrs) Bangalore/Anywhere in India/Multiple Locations is a Engineering Engineer Job at Aliqan Technologies located in India. Find other listings like Support Engineer - ITSM (4-8 yrs) Bangalore/Anywhere in India/Multiple Locations by searching Oodle for Engineering Engineer Jobs.
Support Engineer - ITSM (4-8 yrs) Bangalore/Anywhere in India/Multiple Locations is a Engineering Engineer Job at Aliqan Technologies located in India. Find other listings like Support Engineer - ITSM (4-8 yrs) Bangalore/Anywhere in India/Multiple Locations by searching Oodle for Engineering Engineer Jobs.