GAIUS HYPERLOCAL PRIVATE LIMITED
This listing was posted on hirist.
Wireless Customer Support Engineer (5-10 yrs) Pune (DevOps)
Location:
Pune
Description:
Job Summary : We are looking for a high-energy, self-starter to join our Customer Engineering Support Team. The ideal candidate has solid knowledge of wireless communications and solid experience in troubleshooting and cloud platforms. Join us in making our recently launched G1 platform a success across the globe!A Wireless Customer Support Engineer provides enterprise-level support to our customers and partners with the installation, integration, and support of the Tarana wireless suite of wireless mobile solutions. This is a dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools and knowledge management.Customer Support Team : - You will be part of a strong team of knowledgeable and committed wireless technical engineers - You will be working closely with our engineering team in on-the-job training and on-going learning and development- We highly value the customer support function not only for the benefit it brings our customers but also for the critical feedback and inputs to product development and improvements it drives following customer interactionsOur Ideal Candidate : A high degree of analytical and problem-solving abilitiesStrives for excellence and is known for resourceful and savvy technical abilityYou possess excellent customer-relationship skills, responsiveness, sensitivity and diplomacyComfortable working both independently and collaborativelyAdvanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challengesJob Responsibilities : Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issueAssist customers with troubleshooting Tarana Wireless product and service performance and identify effective solutions to resolve issuesApproach complex technical issues with varying perceptions and make use of opportunities to create and implement productivity toolsEnsure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Manage communications to customers at all levels to maintain positive relationshipsCoordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting, and resolving product defectsDevelop service dashboards (Kibana and Grafana) proactively bring issues and problems to the attention of the team; generating, proposing, and implementing innovative solutions to solve issues Take accountability for all the escalated issues, interact with the stakeholders, and provide timely responses via phone, email or chatLead problem resolution for escalated issues requiring extensive analysis, troubleshooting, and escalation to product developmentSubject Matter Expert responsible for training other team members with ownership of internal and external knowledge base for assigned areas of product expertiseRequired Skills & Experience : B.E./B.Tech. in Computer Science or equivalent experienceWireless Technology (WIFI, cellular, and broadband) is requiredSolid understanding and experience of Telecom, web services, databases, and related infrastructure and architecturesExcellent communication, problem-solving skills and multitasking abilities.Solid understanding of networking protocols, linux and exposure to Cloud software deployment and troubleshooting (e.g. AWS, Microservices architecture, Rest API )This is a shift-based job (rotational shift) and candidates having prior experience with customer/technical support for ISP or large enterprise is a plus or value-added.5+ years of relevant experience in customer-facing technical roles (ref:hirist.tech)
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More About this Listing: Wireless Customer Support Engineer (5-10 yrs) Pune (DevOps)
Wireless Customer Support Engineer (5-10 yrs) Pune (DevOps) is a Customer Service Customer Support Specialist Job at Gaius Hyperlocal located in India. Find other listings like Wireless Customer Support Engineer (5-10 yrs) Pune (DevOps) by searching Oodle for Customer Service Customer Support Specialist Jobs.
Wireless Customer Support Engineer (5-10 yrs) Pune (DevOps) is a Customer Service Customer Support Specialist Job at Gaius Hyperlocal located in India. Find other listings like Wireless Customer Support Engineer (5-10 yrs) Pune (DevOps) by searching Oodle for Customer Service Customer Support Specialist Jobs.