Crossover
This listing was posted on hirist.
Technical Support Engineer - BSS/OSS (4-6 yrs) Hyderabad/Chennai/Delhi/Mumbai...
Location:
Hyderabad/Chennai/Delhi/Mumbai/Pune/K...
Description:
About the Role :- We are seeking a highly skilled and innovative Technical Support Engineer to join our team and play a key role in shaping the future of our customer support operations.- You will leverage your expertise in telecommunications and your understanding of AI tools to design, implement, and utilize AI-powered systems that enhance efficiency and customer satisfaction.- This is an exciting opportunity to be at the forefront of technological advancements and contribute to a more streamlined support experience.Responsibilities :- Design and implement AI-driven systems and monitoring tools to automate tasks, streamline workflows, and improve overall operational efficiency within the technical support department.- Utilize generative AI tools like ChatGPT, Gemini, or Claude to assist with service configuration, troubleshooting, and task automation, ensuring seamless service delivery for our customers.- Provide exceptional technical support to customers, leveraging a blend of AI-powered tools and your own technical knowledge to resolve inquiries and issues efficiently.- Collaborate with the AI and engineering teams to identify areas for improvement and implement new AI-powered solutions within the technical support landscape.- Stay up-to-date with the latest advancements in AI and its applications within the telecommunications industry.Qualifications :- Professional experience working in the telecommunications industry, with a solid understanding of BSS (Business Support Systems) and OSS (Operations Support Systems).- Experience using generative AI tools for tasks like code generation, content creation, or information retrieval to enhance productivity.- Proficiency in Linux operating systems and SQL databases for data management and querying.- Excellent problem-solving and analytical skills to diagnose and troubleshoot technical issues.- Strong communication and interpersonal skills to effectively interact with customers and colleagues.- A passion for continuous learning and a willingness to embrace new technologies.Location : Hyderabad, Chennai, New Delhi, Mumbai, Pune, Kolkata, Pan India (ref:hirist.tech)
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to hirist
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Technical Support Engineer - BSS/OSS (4-6 yrs) Hyderabad/Chennai/Delhi/Mumbai...
Technical Support Engineer - BSS/OSS (4-6 yrs) Hyderabad/Chennai/Delhi/Mumbai... is a Technology Technical Support Engineer Job at Crossover located in India. Find other listings like Technical Support Engineer - BSS/OSS (4-6 yrs) Hyderabad/Chennai/Delhi/Mumbai... by searching Oodle for Technology Technical Support Engineer Jobs.
Technical Support Engineer - BSS/OSS (4-6 yrs) Hyderabad/Chennai/Delhi/Mumbai... is a Technology Technical Support Engineer Job at Crossover located in India. Find other listings like Technical Support Engineer - BSS/OSS (4-6 yrs) Hyderabad/Chennai/Delhi/Mumbai... by searching Oodle for Technology Technical Support Engineer Jobs.