Growel Softech Pvt. Ltd.
This listing was posted on hirist.
Delivery Manager - Service Now (15-16 yrs) Metros (DevOps)
Location:
Metros
Description:
Job Title : ServiceNow Project ManagerJob Summary :We are seeking an experienced ServiceNow Project Manager/Delivery Manager to lead our team in delivering successful ServiceNow implementations. In this role, you will be responsible for overseeing all aspects of ServiceNow projects, with a focus on Customer Service Management (CSM) and Field Service Management (FSM). You will work closely with clients, stakeholders, and cross-functional teams to ensure projects are completed on time, within budget, and according to quality standards. The ideal candidate will have a proven track record of managing ServiceNow projects, strong leadership skills, and expertise in CSM and FSM implementations.Responsibilities :- Project Planning: Develop comprehensive project plans, including scope, timeline, budget, resource allocation, and risk management, for ServiceNow implementations focused on Customer Service Management (CSM) and Field Service Management (FSM).- Stakeholder Engagement: Engage with clients, executives, business owners, and other stakeholders to define project objectives, gather requirements, and establish clear communication channels throughout the project lifecycle.- Team Leadership: Lead and motivate cross-functional project teams, including ServiceNow developers, administrators, testers, and business analysts, to achieve project goals and deliver high-quality solutions.- Resource Management: Allocate resources effectively, including personnel, budget, and technology assets, to ensure project tasks are completed on time and within budget.- Risk Management: Identify project risks and develop mitigation strategies to minimize potential impacts on project scope, timeline, and budget.- Change Management: Manage changes to project scope, requirements, and deliverables, ensuring proper documentation, approval, and communication to stakeholders.- Quality Assurance: Establish and enforce quality assurance processes and standards to ensure that ServiceNow implementations meet or exceed client expectations and industry best practices.- Vendor Management: Coordinate with third-party vendors, consultants, and subcontractors as needed to support project activities, ensuring alignment with project objectives and contractual agreements.- Project Tracking and Reporting: Monitor project progress, track key performance indicators (KPIs), and generate regular status reports for project stakeholders, providing updates on milestones, risks, issues, and action items.- Client Satisfaction: Foster positive relationships with clients by providing exceptional customer service, addressing concerns or issues promptly, and ensuring client expectations are met or exceeded.- Knowledge Transfer: Facilitate knowledge transfer sessions for client stakeholders, project team members, and support staff to ensure successful adoption and utilization of ServiceNow solutions post-implementation.- Continuous Improvement: Identify opportunities for process improvements, lessons learned, and best practices from previous projects, and incorporate them into future ServiceNow implementations.Requirements :- Must have CSA certification.- Bachelor's degree in Information Technology, Business Administration, or a related field. Master's degree preferred.- Minimum of 15 years of experience in project management, with at least 15 years of experience managing ServiceNow projects.- Proven experience managing ServiceNow implementations, with a focus on Customer Service Management (CSM) and Field Service Management (FSM) modules.- Strong understanding of IT service management (ITSM) principles and best practices, particularly in the areas of customer service and field service operations.- Project Management Professional (PMP) certification or equivalent project management certification preferred.- Excellent leadership and team-building skills, with the ability to inspire and motivate cross-functional project teams to achieve project goals and objectives.- Exceptional communication and interpersonal skills, with the ability to effectively engage with clients, stakeholders, and team members at all levels of the organization.- Experience in change management, risk management, and quality assurance processes within a project management framework.- ServiceNow certifications, such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), etc. are highly desirable.- Experience in ServiceNow Telecommunications Service Management (TSM) is a plus, but not required. (ref:hirist.tech)
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More About this Listing: Delivery Manager - Service Now (15-16 yrs) Metros (DevOps)
Delivery Manager - Service Now (15-16 yrs) Metros (DevOps) is a Sales Delivery Manager Job at Growel Softech located in India. Find other listings like Delivery Manager - Service Now (15-16 yrs) Metros (DevOps) by searching Oodle for Sales Delivery Manager Jobs.
Delivery Manager - Service Now (15-16 yrs) Metros (DevOps) is a Sales Delivery Manager Job at Growel Softech located in India. Find other listings like Delivery Manager - Service Now (15-16 yrs) Metros (DevOps) by searching Oodle for Sales Delivery Manager Jobs.