Randstad India
This listing was posted on hirist.
ServiceNow Lead/Developer - ITSM/ITOM (8-12 yrs) Hyderabad (DevOps)
Location:
Hyderabad
Description:
Experience : 8+years in Servicenow with certified. Job Description :- Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration & configuration, testing, and end-user support.- Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology.- Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.- Contribute to the delivery of recurring platform releases.- Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.- Contribute to and assist in managing the roadmap for customer support & service technology enhancements.Hand-on experience with ServiceNow configuration in one or more of the following areas :- Customer Service Management (strongly preferred), IT Service Management (ITSM), and IT Operations Management (ITOM).- Minimum of two (2) years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.- Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.- Integration of ServiceNow into a complex information technology eco-system, including backoffice applications such as Salesforce, Informatica, ERP, etc.- Success using agile principles to deliver great business outcomes through technology. - Jira experience a plus.- Demonstrated experience working with a managed service provider to partner on delivery.- Strong written, verbal, and listening communication skills: articulate and effective. - Communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.Education & Special Training :- ServiceNow Certified Systems Administrator (CSA) required.- Bachelor's degree in Computer Science (CS), Computer Information Systems (CIS) Management Information Systems (MIS), or equivalent, required.- Masters degree in CS, CIS, MIS, or related disciplines, or MBA, is preferred.Location : Hyderabad. (ref:hirist.tech)
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More About this Listing: ServiceNow Lead/Developer - ITSM/ITOM (8-12 yrs) Hyderabad (DevOps)
ServiceNow Lead/Developer - ITSM/ITOM (8-12 yrs) Hyderabad (DevOps) is a Technology Developer Job at Randstad India located in India. Find other listings like ServiceNow Lead/Developer - ITSM/ITOM (8-12 yrs) Hyderabad (DevOps) by searching Oodle for Technology Developer Jobs.
ServiceNow Lead/Developer - ITSM/ITOM (8-12 yrs) Hyderabad (DevOps) is a Technology Developer Job at Randstad India located in India. Find other listings like ServiceNow Lead/Developer - ITSM/ITOM (8-12 yrs) Hyderabad (DevOps) by searching Oodle for Technology Developer Jobs.