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L1 Product Support Specialist - SaaS Applications (3-5 yrs) Pune (DevOps) | Support Worker in Job 1

SPECTRUM AV TECHNO CONSULTANTS

This listing was posted on hirist.

L1 Product Support Specialist - SaaS Applications (3-5 yrs) Pune (DevOps)

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Location:
Pune
Description:

KEY RESPONSIBILITIES: - Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed.- Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT).- Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog.- Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations.- Where necessary, time bound engagement of next level support with proper triage and case documentation.- Attain and maintain product certification on Cornerstone products in adherence with Cornerstone's Product Certification Program achieving deep understanding and expertise over Cornerstone applications.- Active engagement with Knowledge base and forums utilizing help channels/resources.- Consistently deliver aligning with set goals and beyond- Collaborate with team members from all around the world.- Consideration of privacy and security obligation. MUST HAVE SKILLS: - Bachelor's degree in computer science or equivalent with 1-3 years of customer facing application support experience (Preferably SaaS environment)- Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc.- Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.- Highly organized with understanding of processes, SLA's and tools used in product support ecosystem.- Superior written and verbal communication skills.- Customer centric mindset, with passion for helping customers and providing excellent customer service.- Positive Attitude with ability to thinking out of the box.- Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation.- Strong analytical and problem-solving skills.- Strong team player promoting and influencing positive team spirit towards inclusive success.- The role requires working in 24x7 environment (mostly US shifts). Open to work in night shifts PST Time (ref:hirist.tech)
Education/experience:
2 To 5 Years
Company:
Spectrum Av Techno Consultants
Posted:
May 20 on hirist
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More About this Listing: L1 Product Support Specialist - SaaS Applications (3-5 yrs) Pune (DevOps)
L1 Product Support Specialist - SaaS Applications (3-5 yrs) Pune (DevOps) is a Jobs Support Worker Job at Spectrum Av Techno Consultants located in India. Find other listings like L1 Product Support Specialist - SaaS Applications (3-5 yrs) Pune (DevOps) by searching Oodle for Jobs Support Worker Jobs.