HARP Technologies and Services
This listing was posted on hirist.
Customer Success Engineering Lead - Distributed Systems (8-12 yrs) Anywhere in
Location:
Anywhere in India/Multiple Locations
Description:
Shift Timing : ESTLocation : RemoteExperience : 8+ yrsRole and Responsibilities :- Work closely with customers to gain an understanding of their business goals, technical requirements, and challenges.- Partner with Pre-Sales and Sales team, to be introduced, and establish close contact in the early days to understand customer use cases/timelines.- Maintain weekly/monthly cadence contact to educate, understand, and build strong relationships.- Understand database architecture and various integration points with application development frameworks and analytical tools.- Assist in the design and implementation of end-to-end solutions that align with customer needs and our product offerings. - Ensure the quality and reliability of delivered solutions by conducting timely reviews and validations to meet customer expectations.- Ensure customer issues are resolved on time and within scope by proactively addressing challenges.- Collaborate and coordinate with internal teams to ensure successful project execution and a consistent and positive customer experience.- Evangelize best practices by educating customers and becoming their trusted advisor, providing an overall business solution.- Share reports/dashboards to CSEs and regional heads with learnings and suggested actions.- Conduct regular check-ins with customers to assess their satisfaction levels, identify opportunities for improvement, and address any issues or concerns.- Monitor key performance indicators (KPIs) and customer success metrics to track customer health and identify areas for improvement.Required Skills and Experience :- 8+ years of experience working with international customers in a post-sales technical role.- Experience in Managing a team of Database Administrators / Architects.- Deep experience and understanding of complex applications, distributed systems, and custom technology deployments in a variety of customer environments- Hands-on experience with several of the following technologies: MySQL, MS SQL, Oracle SQL, NoSQL, SingleStore, Key Value Stores, Python, Analytics, Data Warehouse, Business Intelligence, and/or "Big Data" technology- Deep expertise in relational/distributed database implementation, advanced SQL query optimization, and SQL query tuning.- Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, Monitoring/Observability (Data Dog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/ hybrid cloud, DR, HA, CDC, Replication, Backup/Restore- Hands-on expertise and a firm understanding of SQL, Linux OS, and cloud storage- Knowledge of cloud technologies- Exceptional written and oral communication skills- Strong customer-focus mindset, with a passion for delivering customer satisfaction.- Bachelor's degree in computer science or other technical field- This role requires extensive Global customer interaction experience.Mandatory Skills :- DBA- Query optimization- Performance tuning- Cloud - Linux- Big data- NoSQL - Data warehousingGood To Have :- Python- Networking - TCPIP (ref:hirist.tech)
Education/experience:
7 To 10 Years
Company:
Harp Technologies And Services
Posted:
May 21 on hirist
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More About this Listing: Customer Success Engineering Lead - Distributed Systems (8-12 yrs) Anywhere in
Customer Success Engineering Lead - Distributed Systems (8-12 yrs) Anywhere in is a Engineering Engineer Job at Harp Technologies and Services located in India. Find other listings like Customer Success Engineering Lead - Distributed Systems (8-12 yrs) Anywhere in by searching Oodle for Engineering Engineer Jobs.
Customer Success Engineering Lead - Distributed Systems (8-12 yrs) Anywhere in is a Engineering Engineer Job at Harp Technologies and Services located in India. Find other listings like Customer Success Engineering Lead - Distributed Systems (8-12 yrs) Anywhere in by searching Oodle for Engineering Engineer Jobs.