This listing was posted on The Resumator.
Strategic Risk Services Team Lead
Location:
Gurgaon, Haryana
Description:
Accertify is the trusted partner to the world's leading brands. With industry-leading fraud prevention, chargebacks, and account protection offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable commerce across the globe. Team Accertify provides a solution merchants trust and a career you can trust. Join us on our mission—and build a career you can trust. Accertify is growing, and we are looking to add a Strategic Risk Services Team Leader to our global fraud-fighting team. How will you make an impact in this role? The Strategic Risk Services Team Leader will oversee the operations of our Strategic Risk Services teams that assist Accertify's clients. They will lead and motivate the team of Chargeback Analysts to work efficiently and comply with all regulations. Essential Duties and Responsibilities: Lead a mixed team of Spanish & English language 10-12 chargeback analysts who will be responsible for working together to support large, omnichannel, industry-diverse Enterprise Clients Responsible for prioritizing customer satisfaction, developing strong relationships, driving continuous process improvement, and managing multiple tasks simultaneously. Serving as the main point of contact for Spanish-speaking customers with questions or concerns about chargebacks. Monitor, evaluate, investigate, and respond to Chargeback orders and payment disputes received by the Client as needed to support team goals. Interact and communicate in a timely with the Spanish & English clients and account managers about account performance Coordinate with other Team Leads to create team schedules and ensure proper Client coverage while successfully adapting to volume fluctuations to exceed Client service level agreements. Create personalized development plans for analysts and deliver regular coaching and performance feedback Create and maintain Client-specific reference materials, training resources, and standard operating procedures. Utilize Interceptas reporting capabilities to build, measure, and optimize team success Conduct regular quality assurance assessments to evaluate team performance and governance of policy adherence Assist in the process of monthly payroll inputs Perform initial root-cause analysis for any observed changes in Client environments or team performance Identify and communicate possible enhancements to overall fraud and chargeback strategies Minimum Qualifications: Bachelor’s Degree preferred This Team lead role essentially requires Spanish language expertise up to C1 or C2 Level from a reputed institution. Strong people leadership skills with a passion for developing new talent and leveraging existing talent Proven ability to deliver results that exceed Client expectations Team lead experience of 3 years or above with an overall experience of 4-5 Years. Experience in e-commerce fraud prevention with a strong understanding of payment risk principles, including techniques or platforms used to mitigate e-commerce fraud/chargeback cycles, would be an advantage Familiarity with leading/supervising a team using SMART goal strategies Confidence in making instinctual business decisions with little or no direction or manager oversight Strong internet research, Microsoft Office, and overall computer skills Enjoys working in a fast-paced, rapidly changing environment with the flexibility to manage competing priorities Analytical thinker, a problem-solver, and comfortable with making important decisions on the front lines is crucial Should be comfortable and flexible with rotational shiftwork, including weekends and holidays, to meet business requirements A proactive and innovative mindset to develop and implement strategies to reduce chargeback rates and improve overall customer satisfaction This hybrid role is located at our Accertify campus in Gurgaon, India. Workplace Flexibility: Hybrid (3 days in-office per week) Powered by JazzHR
Company:
Accertify
Posted:
May 21 on The Resumator
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More About this Listing: Strategic Risk Services Team Lead
Strategic Risk Services Team Lead is a Executive Manager Job at Accertify located in Gurgaon HR. Find other listings like Strategic Risk Services Team Lead by searching Oodle for Executive Manager Jobs.
Strategic Risk Services Team Lead is a Executive Manager Job at Accertify located in Gurgaon HR. Find other listings like Strategic Risk Services Team Lead by searching Oodle for Executive Manager Jobs.