Cyitechsearch
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Support Specialist - Troubleshooting/Ticketing System (2-4 yrs) Anywhere in
Location:
Anywhere in India/Multiple Locations
Description:
Responsibilities :- Diagnose and resolve complex technical problems - Provide exceptional customer service through phone, email, and chat communication- Escalate critical issues to senior support engineers when necessary- Document technical solutions and maintain a knowledge base- Continuously learn and stay up-to-date on the latest technologies relevant to the role- Collaborate effectively with internal teams, such as development and product management- Identify and recommend improvements to support processesQualifications :- Minimum of [2] years of experience in L2 technical support or a related field- Strong understanding of troubleshooting methodologies and problem-solving techniques- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users- Proven ability to work independently and manage multiple tasks effectively- Experience with a ticketing system (e.g., Jira, Zendesk)- Proficiency in [relevant technical skills - e.g., specific software, operating systems, networking concepts]- A customer-centric approach with a commitment to exceeding expectationsTechnical Skills :- Problem-solving and troubleshooting: The ability to diagnose complex technical issues, identify root causes, and develop effective solutions is paramount.- Technical knowledge: A solid understanding of the specific technology or product supported is essential. This could include software applications, operating systems, networking concepts, or industry-specific knowledge depending on the role.- Familiarity with relevant tools and resources: Experience with ticketing systems (e.g., Jira, Zendesk), remote access tools, knowledge base platforms, and diagnostic software is often required.- Staying current: The tech landscape is constantly evolving, so the ability to learn new technologies and adapt to changes is crucial. (ref:hirist.tech)
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More About this Listing: Support Specialist - Troubleshooting/Ticketing System (2-4 yrs) Anywhere in
Support Specialist - Troubleshooting/Ticketing System (2-4 yrs) Anywhere in is a Jobs Support Worker Job at Cyitechsearch located in India. Find other listings like Support Specialist - Troubleshooting/Ticketing System (2-4 yrs) Anywhere in by searching Oodle for Jobs Support Worker Jobs.
Support Specialist - Troubleshooting/Ticketing System (2-4 yrs) Anywhere in is a Jobs Support Worker Job at Cyitechsearch located in India. Find other listings like Support Specialist - Troubleshooting/Ticketing System (2-4 yrs) Anywhere in by searching Oodle for Jobs Support Worker Jobs.