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TL Tech Support/Customer Support
Location:
Hyderabad
Description:
Job:TL Tech Support/Customer Support Location:Hyderabad Experience: 5-6 years in an Technical Support/Customer service operations with minimum 1 year of experience as Team Leader on Paper Roles & Responsibilities: Manage and lead a team of 15-25 agents Excellent verbal and written communication skills Solid computing skills and well versed with Excel and PowerPoint Multi-tasking ability and attention to details Team management experience with proven track record of upskilling of agents Well versed with deepdive and RCA techniques Proven expertise in KPI and SLA management for dynamic delivery setup Effective performance planning for self and team, time management and self-organization Provide Coaching and Feedback for Performance Improvement Ability to achieve stretch targets and able to take decisions and manage complex/ difficult employee's situation Primary POC for all escalations (team and client) Understand Metrics, Create Root C
Posted:
May 27 on iSmartRecruit
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More About this Listing: TL Tech Support/Customer Support
TL Tech Support/Customer Support is a Customer Service Customer Support Specialist Job located in India. Find other listings like TL Tech Support/Customer Support by searching Oodle for Customer Service Customer Support Specialist Jobs.
TL Tech Support/Customer Support is a Customer Service Customer Support Specialist Job located in India. Find other listings like TL Tech Support/Customer Support by searching Oodle for Customer Service Customer Support Specialist Jobs.